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- Tasks: Provide top-notch IT support and enhance tech services for a leading law firm.
- Company: Join Slater and Gordon, a top UK consumer law firm with a focus on innovation.
- Benefits: Enjoy 25 days holiday, health perks, and a supportive work environment.
- Why this job: Kickstart your career in IT while making a real difference in a dynamic team.
- Qualifications: GCSEs in any subject; basic IT knowledge and great communication skills are a plus.
- Other info: Gain valuable experience and opportunities for career growth after your apprenticeship.
The predicted salary is between 800 - 1000 £ per month.
About Slater and Gordon: Do you want to begin an exciting career at one of the UKs leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices, they are once again looking to expand the team with a new IT Support Apprentice. Slater and Gordon is one of the UKs leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their mission is to provide high quality technology-driven legal services to all consumers.
About the role: The IT department manages all technology in the business including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remains at the forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business.
Responsibilities:
- Deliver excellent customer and technology services via the Service Desk channels
- Use service monitoring tools to aid problem solving and service delivery
- Use automation where possible to support the automatic resolution or mitigation of issues
- Support, develop and co-ordinate the effective functioning of business applications
- Contribute to the planning of application scalability, configuration changes and releases
- Providing virtual support for staff working remotely as well as on-site
- Interact with internal teams and third party vendors as appropriate as part of the supply/delivery/support chain
- Handle escalated Service Desk tickets, incident management and service requests as appropriate
- Contribute to and resolve escalated customer, supplier and vendor issues
- Develop and demonstrate an understanding of customer and business needs
- Participate and assist in driving the knowledge management process
- Participate in IT related projects
- Assist with the creation, distribution and analysis of operational business and financial reporting
- Contribute to the production of IT support documentation as part of the knowledge base
Desirable skills:
- Good communication skills
- Excellent customer service skills
- Basic level of IT knowledge and general IT skills
- Excellent time/task management skills
- Good problem-solving skills
- Can manage a varied and unpredictable workload
- Pro-active approach to tasks
- Can work as part of a team but also autonomously with minimal supervision when required
- Able to make decisions (with support when required)
- Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite manner
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3 (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme
- If you hold international equivalents of the above qualifications at the time of your application, you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 35 hours per week, Monday to Friday, 9am to 5pm
Benefits:
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee referral scheme
- Group incentive plan (discretionary annual bonus scheme)
- Aviva Digicare Workplace App providing you with services including annual health checks, access to digital GPs, mental health consultations, medical opinions and more
- BUPA cover after 1 years service
- Employee assistance programme where you can access free webinars for stress awareness and counselling sessions
- Group income protection which will support you with an income if you are unable to work long term as a result of an illness or injury
- Health and wellbeing programme and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
- Life assurance cover
- Workplace pension 5% once probation is passed
- Benefits hub providing discounts in over 700 services including cinema tickets, food & drink, travel and high street stores
- Dental insurance
- Free legal help and discounted lawyer led legal services
Future prospects: Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their career to enable them to meet their professional goals.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Manchester employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Manchester
✨Tip Number 1
Get to know the company! Research Slater and Gordon, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Brush up on your IT knowledge and customer service techniques. You might get asked to solve a problem on the spot, so being prepared can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices at Slater and Gordon on LinkedIn. They can provide insider tips and maybe even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t wait too long; positions can fill up fast!
We think you need these skills to ace IT Support Apprentice in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Support Apprentice role. Use keywords from the job description to show that you understand what they're looking for.
Show Off Your Customer Service Skills: Since this role is all about delivering excellent customer service, don’t forget to include examples of how you've provided great support in the past. Whether it’s in a job or a personal project, let us know how you’ve made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read. We want to see your personality shine through, but clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Tech Basics
Brush up on your basic IT knowledge before the interview. Understand common software and hardware issues, as well as how to troubleshoot them. This will show that you're ready to jump into the role and can handle the technical aspects of the job.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, think of examples from your past experiences where you’ve successfully helped someone solve a problem. Be prepared to discuss how you would handle difficult customers and ensure their satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like, 'What would you do if a user can't access their email?' This will help you demonstrate your thought process and approach to real-world IT support challenges.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team or the technology they use. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
