Digital Support Apprentice in Kilmarnock

The Wards Medical Practice are looking to expand their Medical Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Kilmarnock Practice.

Responsibilities:

• Digital systems support: Provide day-to-day operational support for core clinical systems including EMIS PCS, Microtech Docman, eConsult, Patient Access, and Microsoft Office (Outlook, Word, Excel), ensuring systems are used accurately, efficiently, and in line with practice procedures.
• Appointment, workflow & eConsult management: Support the digital appointment and triage process by managing bookings, processing eConsult requests, updating clinics on EMIS PCS, and directing patients to the most appropriate healthcare professional or service using digital systems.
• Electronic records & data quality management: Accurately enter, code, scan, and back-scan clinical and other documents into EMIS PCS and Docman, supporting good data quality, effective audits, and safe information governance.
• User support & digital communication: Act as a first point of contact for system-enabled patient and staff queries, providing assistance in person, by telephone, and via Outlook email, while maintaining confidentiality and demonstrating excellent digital customer service skills.
• Prescriptions, results & digital requests processing: Process electronic prescription requests, test result queries, and GP/Nurse-led patient contact actions using EMIS PCS, ensuring correct workflow routing and timely follow-up.
• IT, data protection & information governance compliance: Follow and support practice policies on IT use, data protection, and confidentiality across all systems, including intranet and internet use, and escalate issues to senior staff where needed.
• Continuous improvement, training & digital development: Participate in audits, data collection, team meetings, system training, and service improvement activities, contributing to the development and refinement of digital processes that enhance patient care and operational efficiency.

What do they need from you?

• A passion to build a career within a medical setting.
• Confidence in your communication skills and telephone manner.
• A true eagerness and willingness to learn from those around them.

Salary: £21,000 per annum.

Working hours: Monday to Friday, 9am – 5:30pm.

Benefits:

• Annual leave: 5 weeks annual leave plus public holidays, increases to 5 weeks + 2 days after 5 years’ service, increases to 6 weeks + 1 day after 10 years’ service.
• HR access: BrightHR app providing access to all HR requirements.
• Employee discounts: Bright Exchange marketplace offering a wide range of consumer discounts (similar to a Blue Light Card).
• Pension: Eligibility for the NHS SPPA pension scheme.
• Parking: On-site parking available.
• Location: Excellent public transport links and close to town amenities.
• Culture: Regular social events for employees.

Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.