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- Tasks: Help customers with tech issues and escalate when needed, ensuring great service.
- Company: Join a supportive team known for exceptional customer care and personal service.
- Benefits: Enjoy 28 days leave, casual dress, team lunches, and great career prospects.
- Why this job: Gain hands-on experience, build relationships, and enhance your tech skills in a dynamic environment.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology and customer service.
- Other info: 90% of apprentices secure permanent jobs after completing the program.
The IT Support Apprentice role is based around resolving customer queries and faults. You will be the first point of call for both calls and emails to the IT helpdesk where you will undertake first line duties and rectify or escalate faults rapidly to reduce the impact to the customer. The main focus will be to ensure customers get a consistent great level of help and care, owning the experience with customers until completion, hand over to senior engineers or other internal teams as needed., * You’ll join an existing and established team, adding additional support capacity to maintain the high levels of personal service we are known for
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This is a hands-on role, where you’ll be working with clients and partners every day to enhance their use of technology
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You will be able to work with clients, colleagues, partners and 3rd parties to progress support and implementation work
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Working with our apprenticeship partner to achieve your formal qualifications
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Building strong personal relationships with our clients, building stronger partnerships between the business and our clients
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You will work closely with the Operations Director and Managing Director to build a clear and detailed skills matrix, aligning this with the business needs, the apprenticeship and your own desires
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Working more and more with clients to train and educate and enhance their use of technology
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Joining the team to assist with our content marketing strategy, to identify technology that will be interesting and beneficial to our clients and prospects alike
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Interest in technology
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Excellent customer service skills
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Strong communication
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Eager to learn and develop
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Strong sense of ownership of your own responsibilities
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Team first mentality – we work as a team, egos are not accepted here
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Not phased by growth, change and high standards of work, * 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
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GCSE Maths and English (or equivalents) at grades 3+ (D or above)
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Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
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28 days leave which includes bank holidays, raising to 30 days after 1 year
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Casual work dress once established in team
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Team lunches
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
IT Support Apprentice employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarize yourself with common IT support tools and software. Being knowledgeable about ticketing systems, remote desktop applications, and basic troubleshooting techniques will give you a significant edge during the interview process.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. This will help you demonstrate your ability to handle customer queries effectively and show that you can maintain a positive attitude even under pressure.
✨Tip Number 3
Research StudySmarter and our approach to IT support. Understanding our values and how we prioritize customer care will allow you to align your answers with what we are looking for in a candidate.
✨Tip Number 4
Show your eagerness to learn by preparing questions about the apprenticeship program and potential career paths. This demonstrates your commitment to personal development and your interest in growing within the company.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Apprentice position. Understand the key responsibilities, such as resolving customer queries and providing excellent customer service, as this will help you tailor your application.
Highlight Relevant Skills: In your CV and cover letter, emphasize your customer service skills, communication abilities, and eagerness to learn. Mention any experience you have with technology or working in a team environment, as these are crucial for the role.
Show Your Enthusiasm: Express your genuine interest in technology and your desire to help customers. Use specific examples from your past experiences to demonstrate how you have successfully resolved issues or helped others.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional, reflecting the high standards expected by the company.
How to prepare for a job interview at QA Apprenticeships
✨Show Your Customer Service Skills
Since this role heavily focuses on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to resolve issues and maintain a positive attitude.
✨Demonstrate Your Interest in Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any relevant experiences or projects that showcase your eagerness to learn and adapt to new tech tools and solutions.
✨Emphasize Teamwork
This position requires a team-first mentality. Be ready to discuss how you have successfully worked in teams before, emphasizing collaboration and support for your colleagues to achieve common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific customer queries or faults. Practice articulating your thought process clearly and concisely.
