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- Tasks: Troubleshoot IT issues, set up user profiles, and provide desktop support.
- Company: Join Multrees Investor Services, an award-winning investment services company in the financial sector.
- Benefits: Enjoy private health insurance, 25 days holiday, and a cycle to work scheme.
- Why this job: Gain hands-on experience with a supportive team and potential for permanent employment.
- Qualifications: A keen interest in computers and networking; strong problem-solving skills required.
- Other info: Receive a nationally recognised qualification upon completion of your apprenticeship.
Multrees Investor Services are an award-winning investment services company who operate in the Financial Services sector. They support transformational change through a range of outsourced investment services to wealth managers, private banks, family offices, and advisory businesses.
Due to company growth, they are looking to onboard another apprentice into their IT team. Multrees have a strong history of inducting QA Apprentices and supporting them with permanent roles upon completion. When you join the business, you will be assigned a buddy who will be on hand to support you with any training. Your line manager has supported apprentices in the past so you are in safe hands!
What will you be doing in the role:
- Investigate, troubleshoot, and solve any IT issues that arise.
- Set up new user equipment profiles and passwords.
- Provide desktop support.
- Perform routine IT tasks on your own or with other members of the team.
- Facilitate the smooth running of all IT systems by undertaking reasonable tasks as required.
- Maintain records of solved IT queries.
- Comply with all of Multrees policies and procedures.
- Undertake other duties as delegated to you by your line manager.
What qualities should you have:
- A keen interest in computers and networking.
- Ability to prioritise deadlines.
- Strong desire to learn.
- Good problem solver.
Salary: £20,500 per annum. Your salary will be discussed upon completion of your apprenticeship.
Working hours: Monday to Friday, 9am - 5pm.
Benefits:
- Cycle to work scheme
- Private health insurance
- Income protection
- 25 days holiday allowance plus 8 public holidays
- Discounts
- Dental cover
- Travel season ticket loans
- Volunteer time off
- Supportive working environment
- Life assurance
- Pension
Future prospects: There is the opportunity for continued employment within this team should you perform well during your apprenticeship. We want you to grow, succeed, and become a permanent team member.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
Key Skills: Computer Hardware, Mac OS, Active Directory, VMware, ConnectWise, HP Service Manager, Microsoft Windows Server, Mobile Devices, Windows, Help Desk, Operating Systems, Remedy.
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Apprentice
✨Tip Number 1
Familiarise yourself with the key skills mentioned in the job description, such as Active Directory and VMware. Having a basic understanding of these technologies will help you stand out during the interview process.
✨Tip Number 2
Show your enthusiasm for learning by researching Multrees Investor Services and their role in the financial services sector. Being able to discuss their business model and how IT supports it can impress your interviewers.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of examples from your past experiences where you've successfully resolved technical issues or helped others with IT problems, as this is a key part of the role.
✨Tip Number 4
Network with current or former apprentices at Multrees if possible. They can provide valuable insights into the company culture and what to expect during your apprenticeship, which can help you tailor your approach.
We think you need these skills to ace IT Helpdesk Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support, such as familiarity with computer hardware, operating systems, and help desk environments. Mention any coursework or projects that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your keen interest in the IT Helpdesk Apprentice role at Multrees Investor Services. Highlight your desire to learn and grow within the company, and mention how you align with their values and goals.
Showcase Your Problem-Solving Skills: Provide specific examples in your application of how you've successfully solved IT-related issues in the past, whether through personal projects, coursework, or previous work experience. This will demonstrate your capability and readiness for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at QA Apprenticeships
✨Show Your Passion for IT
Make sure to express your keen interest in computers and networking during the interview. Share any personal projects or experiences that demonstrate your enthusiasm for technology, as this will resonate well with the employer.
✨Prepare for Technical Questions
Expect questions related to troubleshooting and problem-solving. Brush up on common IT issues and how to resolve them, as well as familiarise yourself with the tools mentioned in the job description, like Active Directory and VMware.
✨Demonstrate Your Learning Mindset
Highlight your strong desire to learn and grow within the role. Discuss any relevant courses or training you've undertaken, and be ready to explain how you approach learning new skills or technologies.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, the support you'll receive during your apprenticeship, and potential career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
