At a Glance
- Tasks: Provide IT support, resolve tickets, and assist with hardware/software installation.
- Company: Join Detego Global, a leader in digital forensics technology.
- Benefits: Enjoy discounts with an NUS card, remote learning, and prizes for top apprentices.
- Other info: Potential for full-time employment after successful apprenticeship completion.
- Why this job: Gain hands-on experience in tech while supporting impactful software used globally.
- Qualifications: 3 GCSEs at grades 4+ and a passion for technology.
The predicted salary is between 18000 - 25000 £ per year.
About Inspire ATA & Detego Global: Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship. Detego Global are the creators of the Detego® Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa.
About the role: Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies.
Responsibilities:
- Process and resolve IT support tickets
- Provide technical assistance to internal staff
- Learn about IT infrastructure, systems administration, and troubleshooting
- Support hardware and software installation and configuration
- Assist with user account management and access control
You will need the following skills:
- Strong interest in technology, software development, or IT support
- Good communication skills and ability to work effectively in a team
- Problem-solving mindset and willingness to learn new concepts
- Basic computer literacy and familiarity with common software applications
- Attention to detail and ability to follow instructions
- Enthusiasm and positive attitude toward learning and development
- Ability to manage time effectively and balance work with apprenticeship studies
Additionally, the following experience would be beneficial:
- General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology
- Basic understanding of programming concepts or scripting
- Familiarity with Windows operating systems and common productivity tools
- Basic troubleshooting skills for hardware or software issues
- Participation in coding clubs, hackathons, or personal technology projects
- Experience with customer service or technical support (even informal)
- Exposure to software testing or quality assurance concepts
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Working hours: 37.5 hours per week
Benefits:
- Eligible for an NUS card for discounts in shops and restaurants
- Eligible for an apprenticeship oyster card
- Remote learning
- Prizes and vouchers to be won (apprentice of the month)
Future prospects: After this apprenticeship there is the potential full-time employment for the right candidate upon successful completion of the apprenticeship.
About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
IT Support Apprentice in Horsham employer: QA Apprenticeships
Inspire ATA and Detego Global offer a dynamic and supportive work environment for IT Support Apprentices, where you can gain hands-on experience in cutting-edge technology used by global security and law enforcement agencies. With a strong focus on employee growth, you will receive structured training and mentorship from industry experts, alongside unique benefits such as an NUS card for discounts and opportunities for remote learning. This apprenticeship not only equips you with essential skills but also opens doors to potential full-time employment, making it an excellent choice for those looking to kickstart their career in IT.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Horsham
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Detego Global on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a tech challenge! Research common IT support questions and practice your answers. Show off your problem-solving skills and enthusiasm for technology – that’s what they’re looking for!
✨Tip Number 3
Don’t forget to showcase your passion for learning! During interviews, share any personal projects or coding clubs you’ve been part of. It shows you’re proactive and genuinely interested in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to go directly to the source.
We think you need these skills to ace IT Support Apprentice in Horsham
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for technology shine through in your application. We want to see that you're genuinely excited about the IT Support Apprentice role and eager to learn from the team at Detego Global.
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing any tech-related projects or experiences, even if they're informal, so don’t hold back!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this apprenticeship. Share your problem-solving mindset and how you plan to contribute to our team while learning and growing in the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Tech Basics
Brush up on your understanding of IT infrastructure and common software applications. Be ready to discuss any relevant experience you have, even if it's just personal projects or coding clubs. Showing enthusiasm for technology will definitely impress the interviewers!
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled tech issues in the past, whether in school or during informal tech support. Think of a time when you resolved a problem and explain your thought process. This will demonstrate your ability to think critically and learn quickly.
✨Communicate Clearly
Good communication is key in IT support roles. Practice explaining technical concepts in simple terms, as you might need to assist non-technical staff. During the interview, be sure to listen carefully and respond thoughtfully to questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
