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For Companies At a Glance
- Tasks: Provide IT support, resolve incidents, and ensure customer satisfaction.
- Company: Join Optical Express, Europe's leading provider of laser eye surgery.
- Benefits: Competitive salary, internal progression opportunities, and a supportive learning environment.
- Why this job: Kickstart your career in IT with hands-on experience and a recognised qualification.
- Qualifications: Passion for IT, strong communication skills, and a desire to learn.
- Other info: 90% of apprentices secure permanent roles after completing their training.
The predicted salary is between 1200 - 1400 £ per month.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you’ll be entered to win a 100 Love2Shop voucher. Start the new year with a real glow‑up.
About Optical Express
Optical Express are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in their people and technology. They look after thousands of patients in their clinics every week. The Optical Express team works together collectively and consistently striving for excellence. They support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to local communities through their range of charitable and environmental projects.
What will I be doing
- Assess and respond to incidents logged according to customer and priority needs while aiming to reach a resolution in agreement with relevant SLAs and maximise customer satisfaction.
- Log all incoming calls, chats, web and emails to the service desk.
- Ensure all information is accurately recorded in the service management tool ServiceNow.
- Ensure that incidents/requests are assigned to the correct resolver team.
- Take ownership of logged incidents/requests tracking the progress of all calls and follow‑up with the customer to ensure that they are satisfied with the resolutions ensuring the incident log is accurately updated at all stages.
- Coordinate with Incident Management to ensure that service outages are correctly communicated to the business or affected users.
- Plan and prioritise workload to ensure deadlines and targets are met while following processes to ensure that a high‑quality service is provided to both internal and external customers.
- Develop and maintain knowledge and skills and keep up to date with new processes, procedures and developments.
What do I need to be successful
- Passion for IT.
- Enthusiasm to learn.
- Excellent communication skills.
- Strong work ethic.
- Interest in problem solving.
- Desire to build relationships within the Service Desk Team and the wider organisation.
Salary: 20800 per annum
Working hours: Monday to Friday 9am – 5:30pm
Benefits
- Great starting salary.
- Opportunity to progress internally.
Future prospects
90% of QA apprentices secure permanent employment after completing the apprenticeship – this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one‑to‑one support. Starting with insights into your current potential they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day‑to‑day role. On completion as well as the valuable work experience you have gained you get a nationally recognised qualification at SCQF Level 8.
If you are interested in starting your career and receiving a work‑based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Key Skills: Baan, English Language, Ideas, Access, Games, Application Management.
Employment Type: Trainee
Experience: years
Vacancy: 1
IT Support Apprentice in Glasgow employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Optical Express. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your passion for IT and problem-solving skills can benefit the service desk team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your enthusiasm! During the interview, let your excitement for learning and growing in the IT field shine through. Employers love candidates who are eager to develop their skills and contribute positively to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re professional and keen on the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace IT Support Apprentice in Glasgow
Some tips for your application 🫡
Show Your Passion for IT: Let us see your enthusiasm for technology! In your application, mention any relevant experiences or projects that showcase your love for IT. This will help us understand why you're the perfect fit for the role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your communication skills and problem-solving abilities, as these are key for the IT Support Apprentice role. We want to see how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll be entered to win that £100 Love2Shop voucher if you apply before 31st January 2026!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Stuff
Before the interview, brush up on your IT knowledge. Familiarise yourself with common issues that might arise in a service desk role and how to resolve them. This will show your passion for IT and your enthusiasm to learn.
✨Communicate Clearly
Practice your communication skills! During the interview, make sure you articulate your thoughts clearly and concisely. Use examples from your past experiences to demonstrate how you've effectively communicated in challenging situations.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving. Think of specific instances where you've successfully resolved an issue, whether in a work setting or during your studies. This will highlight your interest in problem-solving and your ability to think on your feet.
✨Demonstrate Team Spirit
Optical Express values teamwork, so be ready to talk about how you work well with others. Share examples of how you've collaborated in a team environment and how you build relationships within a group. This will show that you're a great fit for their culture of care and support.
