Digital Support Apprentice in Edinburgh

About TC Young: TC Young are one of Scotland’s most dynamic and progressive law firms. We provide commercial and personal legal services to a range of clients; from individuals, to family firms, to large businesses throughout Scotland.

About the role: We are looking for a Digital Support Apprentice to join our Edinburgh office. The main purpose of your role will be to provide digital support to the court team. You will manage rent arrears case files and instruction of cases and support the department as a whole.

Responsibilities:

• Produce documents (Word, Excel and PowerPoint) via Dikatmen, a system that will streamline legal document production, capture verbal dictation and store handwritten drafts whilst also assisting with workflow management - ensuring work is automatically routed to the right support staff in the firm and monitored through to completion. You will become a system expert on Dikatmen.
• Maximise the use of available IT (primarily LawWare document management system), ensuring reports are signed by a partner by pre-determined deadlines.
• Act as first port of call for clients, reporting court outcomes to them via telephone, ensuring dates are diarised, matters are fee’d appropriately and local agents' fees are paid where appropriate. You will triage queries and escalate where necessary.
• Gather court instructions for court hearings on a rota and, where necessary, prepare out of town court instructions for those days.
• Assist fee earners by managing and maintaining diary appointments via Outlook and make travel and meeting arrangements where necessary.
• Complete the monthly court invoicing for Sheriff Court and Court of Session payments for the Court department in collaboration with the Cashroom team using LawWare.

Desirable skills:

• A confident approach.
• Well organised.
• A strong attention to detail.
• Excellent customer service skills.
• Ability to multitask.
• Well presented.

Salary: £18,000 per annum. Working week: 35 hours per week, Monday to Friday, 9am - 5pm.

Benefits:

• Once you start, we will put you through additional training on touch typing.
• Life cover (4x salary).
• 33 days holiday (including 10 public holidays).
• Once you are a permanent employee, you will have your birthday off each year and be able to purchase additional holidays up to 1 week.

Future prospects: Should you perform well, you will have the opportunity to move into a permanent position. Also upon completion of your apprenticeship, as your role and responsibilities grow, your salary will grow/reflect this.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work-based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.