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- Tasks: Support customers and engineers while gaining valuable skills in a dynamic digital environment.
- Company: Join Aerial Express, a top-rated company with a focus on young talent.
- Benefits: Earn a competitive salary, enjoy casual dress, and benefit from great office culture.
- Why this job: Kickstart your career with an apprenticeship that offers real-world experience and a recognised qualification.
- Qualifications: A positive attitude and willingness to learn are key; familiarity with Microsoft packages is a plus.
- Other info: 90% of apprentices secure permanent roles after completing their training.
The predicted salary is between 15000 - 20000 £ per year.
Manifest your 2026 career era! Apply for an apprenticeship before 31st January 2026 and you'll be entered to win a £100 Love2Shop voucher. Start the new year with a real glow-up.
About Aerial Express
With over three hundred and fifty great reviews on Trust Pilot, Aerial Express specialise in aerial and satellite communication. They are looking for a driven and confident individual to join their Digital Support team providing support to the wider business. This is a fantastic opportunity to get exposure to a busy environment working with customers and other departments while gaining a qualification! This organisation invests massively in young people, previously taking on apprentices in admin, IT, and Marketing. You'll be in safe hands; many apprentices have remained with the company, and one has even progressed to become a manager. You will complete an SCQF Level 6 qualification as part of your apprenticeship, and full training will be provided.
What will I be doing?
- Act as 1st point of contact for customers via Outlook and on the phone.
- Assign work to engineers via Bantham, a CRM system you will become an expert in by the end of your apprenticeship.
- Liaise with all engineers on job updates, ETAs, and payment details using Bantham.
- Track customer information such as the date, cost, and time of service provided for efficient data sourcing on MS Excel.
- Collaborate with staff members in various departments using RAM, a fleet management tool, to monitor vehicle locations, record and report vehicle usage, and schedule maintenance and services.
- Process orders, including taking card payments using the Ingenico card payment system.
- Responsible for the storage and maintenance of accurate information on OneDrive.
- Report to supervisor on a daily basis.
What do I need to be successful?
- Willingness to learn new skills.
- Good work ethic.
- A positive attitude.
- A good understanding of aspects of Microsoft packages.
Salary: £17,680 per annum.
Working hours: Monday to Friday, 8am - 5pm.
Benefits: Casual dress, room for progression, good office culture.
Future prospects: 90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one-to-one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day-to-day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work-based qualification at the same time, APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy, please apply below as soon as possible.
Key Skills: Anti Money Laundering, Healthcare, Attorney, Desktop Support, Data Entry, Operation, Home Care, Adobe Photoshop.
Employment Type: Trainee
Experience: years
Vacancy: 1
Digital Support Apprentice employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aerial Express. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine. Plus, it’ll give you a chance to refine your responses.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with Microsoft packages and any relevant tech skills. If you’ve used CRM systems or Excel before, share specific examples of how you’ve used them effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Digital Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Digital Support team and eager to learn. A positive attitude can really make your application stand out.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight any relevant experience with Microsoft packages or customer service, as this will show us you’re a great fit for the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a strong candidate. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all your details correctly and gives you the best chance of being considered. Plus, it’s super easy to do!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Stuff
Before the interview, make sure you understand Aerial Express and what they do. Familiarise yourself with their services, especially in aerial and satellite communication. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Highlight your understanding of Microsoft packages and any experience with CRM systems like Bantham. Be ready to discuss how you've used these tools in the past or how you plan to learn them quickly during your apprenticeship.
✨Be Ready to Learn
Since this role is all about growth, express your willingness to learn new skills. Share examples of times when you've picked up new tasks quickly or adapted to changes in a busy environment. This will demonstrate your positive attitude and work ethic.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or opportunities for progression within the company. This shows you're engaged and serious about your future with them.
