At a Glance
- Tasks: Support customers and clients with orders, diary bookings, and finance tasks.
- Company: Join a pioneering family-run waste management company tackling climate change.
- Benefits: Enjoy a competitive salary, company pension, and 28 days annual leave.
- Other info: Gain a nationally recognised qualification and excellent career progression opportunities.
- Why this job: Make a real difference in sustainability while kickstarting your career.
- Qualifications: A keen willingness to learn and grow in a supportive environment.
The predicted salary is between 14560 - 14560 £ per year.
About Dow Group: Dow Group are a family run waste management company based in Cumbernauld who are committed to tackling the events of climate change and were the first recycling firm in Scotland to turn rubbish into fuel. They are a sustainable waste management firm who take their private and public sector customers’ rubbish and recycle it. With over 40 years’ experience their services include skip hire, bin hire, tipper hire, renewables and civil engineering.
About the role: Due to continued growth, they are looking for a confident and hardworking apprentice to join their team to provide support to their business support team! If working for a company who take the effects of global warming seriously then this is the role for you.
Responsibilities:
- Working as a first response to customers and clients with regards to orders and diary bookings
- Becoming a superuser in their bespoke skip hire system Weighsoft to process customers' orders and update booking records
- Support the finance function by assisting with preparing information for sales invoices
- Using templates via Microsoft Word to provide customers with price quotes and then sending these via Outlook
- Using online shared drives to collaborate with the Waste Management and Pick up teams to organise jobs
- Utilises Microsoft Packages daily in relation to updating pricing information for requested products and services particularly within Excel
Desirable skills:
- Keen to learn
Salary: £14,560 per annum
Working hours: Monday to Friday, 9am – 5pm or 8.30am – 4.30pm (to be agreed at job offer)
Benefits:
- Company pension
- 28 days annual leave
Future prospects: Progression routes available to other roles for example an account manager or helpdesk operator.
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Support Apprentice in Cumbernauld employer: QA Apprenticeships
Dow Group is an exceptional employer that prioritises sustainability and employee development, making it an ideal place for those passionate about combating climate change. Located in Cumbernauld, the company offers a supportive work culture with opportunities for growth, including progression to roles such as account manager or helpdesk operator. With comprehensive training and a commitment to your success, you will gain valuable experience while contributing to meaningful environmental initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Support Apprentice in Cumbernauld
✨Tip Number 1
Get to know the company! Research Dow Group and their commitment to sustainability. When you understand their values, you can tailor your conversations to show how you fit into their mission.
✨Tip Number 2
Practice your communication skills. As a Digital Support Apprentice, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable handling inquiries and bookings.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft packages, especially Excel and Word. Being able to demonstrate your proficiency will give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you're proactive and serious about joining the team at Dow Group.
We think you need these skills to ace Digital Support Apprentice in Cumbernauld
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for sustainability and waste management shine through. We want to see that you're genuinely excited about the role and the impact you can make!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. Make it easy for us to see why you’re a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Stuff
Before the interview, make sure you understand Dow Group's mission and values, especially their commitment to sustainability. Familiarise yourself with their services like skip hire and recycling processes. This will show your genuine interest in the company and its goals.
✨Show Off Your Skills
Highlight any experience you have with Microsoft packages, especially Excel and Word. Be ready to discuss how you've used these tools in the past, as they'll be crucial for the role. If you have examples of working with shared drives or customer service, bring those up too!
✨Ask Smart Questions
Prepare a few thoughtful questions about the role and the team you'll be working with. For instance, ask about the training process for becoming a superuser in Weighsoft or how the business support team collaborates with other departments. This shows you're proactive and eager to learn.
✨Be Yourself
Dow Group is looking for a confident and hardworking apprentice, so let your personality shine through! Share your enthusiasm for tackling climate change and your willingness to learn. Authenticity can set you apart from other candidates.
