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- Tasks: Provide IT support, log requests, and assist clients with tech issues.
- Company: Join Dial A Geek, a certified B Corp focused on sustainability and social impact.
- Benefits: Enjoy private health insurance, 20 days holiday, and fun office activities.
- Other info: Potential for full-time employment after successful apprenticeship completion.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: 3 GCSEs at grades 4+ and good communication skills required.
Dial A Geek is a Bristol-based Managed Service Provider (MSP) specializing in IT support, Cybersecurity, and compliance solutions for businesses. Founded in 2006, the company has grown from a one-person operation to a certified B Corp with a strong focus on sustainability and social impact. Dial A Geek's mission is to help businesses protect their data, enhance productivity, and achieve compliance through its comprehensive Protect & Grow managed IT plans.
Services include Microsoft 365 and Google Workspace management, device security, vulnerability management, AI-enhanced email security, and disaster recovery planning. With a reputation for clear, jargon-free communication and strong client relationships, Dial A Geek supports nearly 1,000 businesses across Bristol, the South West, and the UK.
If you're looking for a supportive environment to kickstart your IT career, we want to hear from you.
Responsibilities:- Answering phone calls and logging ticket requests efficiently
- Providing helpdesk support via email, phone or remote support
- Keeping accurate records of work completed and ongoing jobs
- Visiting clients on site to resolve issues
- Handling new computer setups, employee onboarding and offboarding requests
- Customer service skills
- Good communication skills
- Team player
- Great work ethic
- Experience within IT is desirable but not essential
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
- You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
- If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
- Private health insurance
- 20 days holiday + bank holidays + time off for Christmas
- Access to Cycle to Work and Tech schemes
- Quarterly office hangout/activity
- Free eye tests
- Parking permit (Bedminster East) or secure cycle parking
- Company pension
- Supplied office snacks
IT Support Apprentice in Bristol employer: QA Apprenticeships
Contact Detail:
QA Apprenticeships Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice in Bristol
✨Tip Number 1
Get to know Dial A Geek! Research their services and values so you can chat about how you fit into their mission during interviews. Show them you’re not just another applicant, but someone who genuinely cares about their work.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, being able to explain techy stuff in simple terms is key. Try role-playing with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Dial A Geek.
We think you need these skills to ace IT Support Apprentice in Bristol
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are excited about the role and eager to learn. A bit of personality can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant skills or experiences that align with what we're looking for at Dial A Geek. This shows us that you've done your homework and are genuinely interested in the position.
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon and make sure your writing is easy to read. This will help us understand your qualifications without getting lost in complicated language.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not?
How to prepare for a job interview at QA Apprenticeships
✨Know Your Stuff
Familiarise yourself with Dial A Geek's services, especially around IT support and cybersecurity. Being able to discuss their offerings like Microsoft 365 management or AI-enhanced email security will show your genuine interest and understanding of the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice clear and concise communication. You might want to prepare examples of how you've effectively communicated in past experiences, even if they’re from school projects or part-time jobs.
✨Demonstrate Your Team Spirit
Dial A Geek values teamwork, so be ready to share instances where you’ve worked well in a team. Think about group projects or any collaborative efforts that highlight your ability to contribute positively to a team environment.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company culture, training opportunities, or what a typical day looks like for an IT Support Apprentice. This shows you're engaged and serious about the position.