At a Glance
- Tasks: Provide tech support and solve problems for schools using remote tools.
- Company: Join RM Education, a leader in tech solutions for schools.
- Benefits: Earn £16,000, enjoy on-site parking, and participate in fun company events.
- Other info: 90% of apprentices secure permanent roles after completing their training.
- Why this job: Kickstart your tech career with hands-on experience and a recognised qualification.
- Qualifications: Strong interest in technology and problem-solving skills.
The predicted salary is between 16000 - 16000 € per year.
About RM Education: RM don't just sell their own products, they provide and help manage all the leading technology brands and have close relationships with all the major hardware, software and freeware providers. In addition, through their Education Resources companies they deliver high quality resources for Early Years, Primary and SEN settings. They also work with assessment bodies throughout the UK and internationally providing exam marking solutions.
What's involved? They are now looking for a hardworking and motivated individual with a strong interest in technology to work within their busy IT department. You will be working full time while working towards your apprenticeship.
Responsibilities:
- Provide telephone technical support to South Lanarkshire Council establishments, providing advice and problem solving expertise on technical problems and queries.
- Problem resolution will be mainly using remote tools such as NetOp or Centrastage.
- Ensure systems are updated on a real time basis including detailed and accurate call notes.
- Ensure calls are progressed and closed in line with contracted service level agreements.
- Escalate any issues on call progression or customer issues (Some equipment handling may be required).
- Provide support for site visits to schools to resolve problems which we are unable to address remotely.
- Participate in project work such as installations and software rollouts.
- Identify and deliver improvements in tools/processes to maximise efficiency and customer satisfaction.
Salary: £16,000 per annum
Working hours: 37.5 hours per week, Monday to Friday
Benefits:
- On site parking
- Modern open-plan workspace
- Established apprenticeship program
- Staff & company events and incentives
Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Digital Helpdesk Apprentice in Bellshill employer: QA Apprenticeships
RM Education is an exceptional employer that fosters a dynamic and supportive work environment, particularly for those starting their careers in technology. With a strong focus on employee growth through a well-established apprenticeship programme, you will receive dedicated support from both your mentor and QA skills coach, ensuring you develop the necessary skills for success. Located in South Lanarkshire, RM offers modern facilities, on-site parking, and a culture that values collaboration and innovation, making it an ideal place for motivated individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Helpdesk Apprentice in Bellshill
✨Tip Number 1
Get to know RM Education and their tech offerings! Research their products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to dive in.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be providing technical support, think of common tech issues and how you'd resolve them. Role-playing with a friend can help you articulate your thought process during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices at RM Education on LinkedIn. They can share insights about the role and the company culture, plus it’s a great way to get your name out there.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Digital Helpdesk Apprentice in Bellshill
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know why you're excited about technology! Share any relevant experiences or projects that highlight your interest. We love seeing candidates who are genuinely enthusiastic about the field.
Tailor Your Application:Make sure to customise your application to fit the Digital Helpdesk Apprentice role. Highlight skills and experiences that align with the responsibilities mentioned in the job description. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at QA Apprenticeships
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common IT support tools like NetOp and Centrastage, as well as general troubleshooting techniques. This will show your genuine interest in technology and your readiness to tackle the role.
✨Practice Problem-Solving Scenarios
Prepare for potential questions by thinking through common technical issues you might face in the role. Consider how you would approach resolving these problems and be ready to discuss your thought process during the interview. This demonstrates your analytical skills and ability to think on your feet.
✨Show Enthusiasm for Learning
Since this is an apprenticeship, highlight your eagerness to learn and grow within the company. Share examples of how you've pursued knowledge in the past, whether through self-study or hands-on experience. Employers love candidates who are proactive about their development!
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
