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For Companies At a Glance
- Tasks: Support brokers with onboarding and training while managing queries professionally.
- Company: Remote-friendly insurance company focused on broker development.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in the insurance industry.
- Qualifications: Experience in broking or customer service; strong communication skills required.
- Other info: Ideal for those looking to build expertise in insurance while working from home.
The predicted salary is between 36000 - 60000 £ per year.
Insurance Broker Support Consultant - Remote Working
About The Role
Fantastic opportunity to work on a fully remote basis for someone from an insurance broking or underwriting environment who wants to step up to a Relationship role.
Responsibilities
- Provide broker support to prospective brokers going through onboarding and to brokers who are already members of the network, within their given territory or as allocated.
- You will be the first response unit for all new and existing businesses who require assistance with onboarding, training, and Insurer support.
- Ensure that broker queries and requests are answered quickly and professionally with a focus on customer service and satisfaction.
- Own and manage brokers allocated to you with a can-do approach to day-to-day queries, resolving or escalating internally as needed.
- Be responsible for retaining a panel of brokers and updating internal systems with relevant activity.
- Arrange regular meetings with allocated brokers (virtually, by telephone, or in person if travel warranted).
- Support the broker as a go-to contact for a wide range of queries, acting as a critical friend to the broker.
Qualifications
- Completion of or working towards Cert CII
- Computer literate (MS Word, MS Excel, and MS PowerPoint)
- Minimum of 4 years experience in broking/insurer environment, or in a customer-driven environment
- Strong customer service skills
- Knowledge of Acturis, broking and insurer processes
- Personal and Commercial Lines experience/knowledge
- Technical experience of broking for all product lines with strong customer focus
- Strong administration skills and attention to detail
- Strong self-discipline to work from home and seek support when required
- Ideal but willingness to train/build Insurance expertise/commence Cert CII accreditation
A copy of our D&I policy can be made available upon request.
Broker Support employer: PZL
Contact Detail:
PZL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broker Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Broker Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for virtual interviews by practising common questions related to broker support. Make sure you can showcase your customer service skills and how you've handled queries in the past. Remember, confidence is key!
✨Tip Number 3
Stay organised! Keep track of the brokers you’ve interacted with and any follow-up actions needed. This will not only help you manage your relationships but also show potential employers that you’re proactive and detail-oriented.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Broker Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in insurance broking or underwriting, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Broker Support role. Mention specific examples of how you've provided excellent support in previous roles.
Showcase Your Tech Skills: Since we’re all about remote working, it’s important to highlight your computer literacy. Mention your experience with MS Word, Excel, and PowerPoint, and any familiarity with Acturis or similar systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PZL
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance broking and underwriting environment. Familiarise yourself with key terms, processes, and any relevant software like Acturis. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting brokers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for clients. This will demonstrate your ability to handle broker queries effectively.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the onboarding process for new brokers, or how success is measured in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
✨Practice Remote Communication
Since this is a remote position, practice your virtual communication skills. Ensure you’re comfortable with video calls and can articulate your thoughts clearly. You might even want to do a mock interview with a friend to get used to the format and ensure you come across as professional and personable.
