At a Glance
- Tasks: Provide top-notch IT support and enhance the digital experience for colleagues.
- Company: Join PZ Cussons, a bold company with a vision for the future.
- Benefits: Enjoy competitive bonuses, flexible holidays, and health support.
- Other info: Be part of a diverse team that values growth and collaboration.
- Why this job: Make a real impact by improving technology and supporting your team.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
- POSITION SNAPSHOT
- Role: Onsite IT Support Engineer
- WHY US AND WHY THIS ROLE
Seize the opportunity to be part of a unique business with an exciting vision for the future - where we dare to be bold, discover what's possible, and do incredible.
Dare.
Discover.
Do.
At PZ Cussons, we offer five big reasons that people join and stay: Futureproof Our Brands, Create Your Own Impact, Accelerate Your Craft, Flexibility to Perform, And Collaborate with Intent.
As an Onsite IT Support Engineer, you'll help create the technology experience that keeps our people connected, productive and performing at their best.
From supporting colleagues across our offices and manufacturing sites to helping deliver new digital tools and improvements, you'll play an important role in making technology simple, secure and effective.
This is more than troubleshooting technical issues.
You'll help shape service improvements, support business-critical events, and contribute to projects that strengthen our digital workplace.
If you enjoy solving problems, building relationships and making a visible difference every day, this role offers plenty of opportunity to do exactly that.
This is a role with real influence.
You'll balance day-to-day support with continuous improvement, working closely with colleagues, technology partners and stakeholders across the business to deliver an exceptional technology experience.
- WHAT YOU'LL BE DOING
- Keeping our colleagues productive by delivering responsive, high-quality support across hardware, software, Microsoft 365, business applications and workplace technology.
- Taking ownership of technical issues from diagnosis through to resolution, ensuring minimal disruption and a great user experience.
- Helping technology run smoothly across our UK locations, including meeting rooms, collaboration tools, mobile devices and workplace infrastructure.
- Supporting digital transformation by contributing to Microsoft 365, Copilot and wider technology projects, rollouts and adoption initiatives.
- Identifying opportunities to improve services, solve recurring issues and enhance the overall digital employee experience.
- Building strong relationships across the business, providing guidance, training and technical support for key meetings, events and workplace activities.
- WHAT YOU'LL BRING
- Experience in an IT Support Engineer or similar technical support role, ideally within a multi-site corporate, manufacturing or FMCG environment.
- Strong troubleshooting skills across Windows devices, hardware, software, Microsoft 365 and workplace technologies.
- A good understanding of IT Service Management principles and experience working with incident, request and change management processes.
- Confidence supporting collaboration tools, Microsoft Teams environments, meeting room technology and connectivity solutions.
- Excellent communication and stakeholder management skills, with the ability to explain technical issues clearly to a range of audiences.
- A proactive mindset with a passion for continuous improvement, problem solving and delivering a great colleague experience.
- A relevant IT qualification, technical certification or equivalent practical experience.
- WHAT YOU'LL GET IN RETURN
My Benefits brings together your total rewards in one place, giving you the flexibility to choose what matters most. Key benefits we offer include:
- Competitive annual bonus, pension, life assurance and Share Incentive Plan
- Private medical cover plus health & wellbeing support
- Flexible holiday options, including buy and accrual
- 1pm Friday finish for better work-life balance
- Hybrid/electric car scheme, cycle to work & free mortgage advice
- Discounted and complimentary PZ products
- Onsite gym (where available)
- OUR PURPOSE, CULTURE AND VALUES
At PZ Cussons, our purpose is For Everyone, For Life, For Good.
Guided by our BEST values, Bold, Energetic, Striving and Together, we nurture a culture where people feel empowered to grow, perform and make a meaningful difference every day.
We retain the pioneering spirit of our founders, by building portfolios of locally-loved brands across our key markets in the UK, ANZ, Nigeria and Indonesia, backed by the manufacturing scale and capability of a global business.
Spanning Personal, Home, and Baby Care, our products are trusted by millions of consumers worldwide, including Carex, Childs Farm, Cussons Baby, Imperial Leather, Morning Fresh, Original Source, Premier, Sanctuary Spa and St.
Tropez.
INCLUSION AND FAIRNESS
We're committed to building diverse teams that reflect our consumers and communities, creating an inclusive environment where everyone feels respected and able to thrive.
If you need any adjustments during the process, just let us know.
Dare to be bold, Discover what's possible, and Do the incredible.
#J-18808-Ljbffr
Onsite IT Support Engineer in London employer: pzcussons
At PZ Cussons, we pride ourselves on being an exceptional employer in Manchester, offering a vibrant work culture that encourages boldness and innovation. With a strong focus on employee growth, our team enjoys flexible working options, competitive benefits, and the opportunity to make a meaningful impact through collaboration and creativity. Join us to be part of a diverse and inclusive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what pzcussons values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges pzcussons might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at pzcussons!
✨Direct Apply to pzcussons
Let's not forget to apply directly through the pzcussons website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite IT Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at pzcussons.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at pzcussons. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at pzcussons
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
