Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer disputes and manage cash collection for UK & Ireland markets.
- Company: Join PZ Cussons, a global leader in consumer goods with a focus on sustainability.
- Benefits: Enjoy flexible working hours and finish at 1pm every Friday!
- Why this job: Be a key player in a transforming business and make a real impact.
- Qualifications: Experience in FMCG shared services and strong communication skills required.
- Other info: Diverse and inclusive workplace that values your unique perspective.
The predicted salary is between 36000 - 60000 £ per year.
We are PZ Cussons. Our purpose is For everyone, for life, for good. Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
WHO ARE WE
PZ Cussons is an international consumer goods business, headquartered in Manchester, UK. We employ just under 2500 people across our operations in Europe, North America, Asia-Pacific and Africa. Sustainability and the wellbeing of our employees and communities everywhere are at the heart of our business model and strategy.
If you want to join a business in transformation with exciting growth plans and the opportunity to work flexibly and finish at 1pm every Friday, apply to work for us today.
Job Purpose:
This role holds accountability for the resolution of customer disputes as part of the Order to Cash (OTC) process for the UK & Ireland markets.
Key Duties and Responsibilities:
- Transaction processing: Oversee daily OTC UK&I and USA operations, ensuring adherence to control standards.
- Accountable for ensuring timely cash collection and minimising aged debt exposure across both markets.
- Manage the control and approval of credit releases on a daily basis.
- Follow up on issues requiring resolution with local stakeholders, focusing on customer disputes.
- Be the primary point of contact for the Group Treasury team for all OTC UK & Ireland and USA customer receipts.
- Resolve legacy account receivable transactions in customer ledgers by proactively contacting customers for non-payment and dispute resolution.
Business Partnering:
- Represent the global function with expertise in UK & Ireland and USA customer base.
- Proactively nurture cross-functional relationships and be a trusted business partner to both the Commercial and Supply Chain teams.
- Manage stakeholder relationships within UK & Ireland and US while acting as a conduit with the Global FSS function.
Key Role Requirements:
- Experience within an FMCG transactional shared services environment.
- Strong track record of driving cross-functional alignment and delivering measurable business outcomes.
- Good knowledge and understanding of standard accounting principles.
- Excellent OTC knowledge of SAP and understanding of customer portals.
- Proven ability to operate independently within a complex, matrix environment.
- Strong influencing, facilitation and communication skills.
- Ability to interpret, analyse and report financial data.
Equal Opportunities:
At PZ Cussons, we value diversity and make sure everyone feels included. We welcome applicants from all backgrounds and your unique perspective helps us develop brands and create new products for our consumers.
Customer Disputes Analyst – Receivable Ledger employer: PZ Cussons
Contact Detail:
PZ Cussons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Disputes Analyst – Receivable Ledger
✨Tip Number 1
Network like a pro! Reach out to current employees at PZ Cussons on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Disputes Analyst role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding the company’s values and products. Dive into their brands like Carex and St. Tropez, and think about how your skills can contribute to their mission of sustainability and wellbeing.
✨Tip Number 3
Practice common interview questions related to finance and customer disputes. Be ready to showcase your problem-solving skills and how you can handle complex situations, especially in a shared services environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the PZ Cussons team.
We think you need these skills to ace Customer Disputes Analyst – Receivable Ledger
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Disputes Analyst role. Highlight relevant experience in financial control and customer relations, and don’t forget to showcase your skills in SAP and OTC processes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining PZ Cussons and how your background aligns with our purpose of sustainability and wellbeing.
Showcase Your Problem-Solving Skills: As a Customer Disputes Analyst, you'll need to resolve issues effectively. In your application, share examples of how you've tackled challenges in previous roles, especially in a shared services environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at PZ Cussons
✨Know Your Numbers
As a Customer Disputes Analyst, you'll be dealing with financial data and customer accounts. Brush up on your knowledge of accounting principles and be ready to discuss how you've handled financial disputes in the past. Be specific about the outcomes you achieved!
✨Showcase Your Communication Skills
This role requires strong communication with both internal and external stakeholders. Prepare examples of how you've effectively communicated complex information or resolved disputes. Highlight your ability to build relationships and influence others.
✨Understand the Business Context
Familiarise yourself with PZ Cussons' brands and their market positioning. Understand how the Customer Disputes Analyst role fits into the broader Order to Cash process. This will show your genuine interest in the company and its operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to resolve disputes or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
