Customer Service Specialist in Studley

Job Title: Customer Service Specialist

Location: Studley (Office-Based)

Salary: Competitive + Benefits

Contract Type: Full-time, Permanent

About the Role:

We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.

This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience.

It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.

Key Responsibilities:

Customer Communication & Support

• Act as a main point of contact for customers via phone and email
• Handle, resolve and record customer complaints professionally
• Provide ongoing support and online training to customers

Customer Onboarding & Account Management (SAP)

• Manage customer onboarding including registration, documentation and credit checks
• Ensure onboarding processes are completed within SLA timeframes
• Maintain up-to-date customer records and accurate permissions
• Apply correct pricing rules and ensure accurate tray movement data

Order & Financial Process Management

• Process customer orders including amendments, cancellations and pricing queries
• Address invoice and credit note enquiries
• Review customer balance, overdue payments and credit cover daily
• Work with customers to ensure orders can be processed accurately and on time

Supplier to Retailer Transaction Management

• Match supplier and retailer data, identifying discrepancies
• Communicate differences and actions required to suppliers
• Analyse trends and success rates and provide findings to the Key Account Manager
• Support customers in resolving discrepancies

Reporting & Administration

• Produce customer, sales and business reports using Excel
• Support updates and maintenance of internal work instructions
• Complete all administrative tasks to assist customers and internal teams
• Perform general office management duties

Candidate Profile:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office with at least intermediate Excel ability
• 1+ year experience in Customer Service, Sales Support or Administration
• Logistics or supply chain experience (desirable)
• SAP experience (desirable)
• Strong attention to detail with high accuracy
• Able to work under pressure in a fast-paced environment
• Proactive, customer-focused and a strong team player

What Our Client Offers:

• Monday–Friday, 08:30–17:00 working hours (bank holidays required)
• 25 days holiday + your birthday off
• 4% employer pension contribution
• Private medical insurance
• Life assurance (4× salary)
• Employee discounts programme
• Employee Assistance Programme (EAP) for free mental health, legal & financial support

How to Apply:

If you’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you.

About Us:

We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.