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- Tasks: Lead a dynamic Customer Service Team and ensure top-notch service delivery.
- Company: Join a leading European organisation in the reusable packaging industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private medical insurance.
- Why this job: Make a real impact while developing your leadership skills in a growing company.
- Qualifications: 2+ years in customer service and leadership experience required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 24800 - 31200 £ per year.
Location: UK (Office-Based)
Salary: Up to £31,000 + Benefits
About the Role:
We are supporting a leading European organisation within the reusable packaging and fresh supply chain industry in their search for a Customer Service Lead. The company operates a vast network across 25 countries and is continuing to expand within the UK market, supplying reusable trays and logistics solutions to producers, retailers, processors and transportation partners.
In this role, you will be responsible for leading the Customer Service Team, ensuring all processes run efficiently, accurately and in line with company standards. You will oversee team performance, training, and development, act as the first escalation point for complex queries, and support the wider business with reporting and data analysis. Alongside leadership responsibilities, you will also play a hands-on role in day-to-day customer service activities.
This position is ideal for an experienced Customer Service professional with strong leadership skills and a background in administration, operations or supply chain environments.
Key Responsibilities:
- Team Leadership & Coordination
- Lead and support the Customer Service Team on a day-to-day basis
- Plan team workloads and resources to ensure all tasks and small projects are completed
- Coordinate cover for holidays and absences
- Act as the first escalation point for complex queries or complaints
- Monitor, follow up and report on departmental KPIs and SLAs
- Lead departmental projects and continuous improvement initiatives
- Train, coach and develop team members, maintaining accurate training records
- Support the documentation of processes, procedures and internal instructions
- Customer Service Operations
- Act as a main point of contact for customers via phone and email
- Handle and resolve customer complaints, ensuring accurate follow-up and recording
- Support customer onboarding and account creation in SAP, including credit checks, document signing and training
- Manage customer accounts and permissions within SAP, ensuring correct pricing and configuration
- Process blocked orders, reviewing orders daily and communicating with customers regarding pending payments/credits
- Complete supplier-to-retailer transactions accurately and on time
- Investigate and resolve transaction disputes and account issues, including invoicing and order discrepancies
- Complete administrative tasks to support customers and internal teams
- Carry out general office management duties as required
- Reporting & Analysis
- Summarise and report on customer complaints and activities
- Create and maintain departmental reports and documentation using Excel
- Maintain and update all Excel-based tools used within Customer Service
- Analyse data to support complex customer queries and internal reporting needs
Key Skills and Experience:
- Strong verbal and written communication skills
- Proficient in Microsoft Office with advanced Excel skills
- Minimum 2 years’ leadership/supervisory experience
- Minimum 2 years’ customer service or administrative experience
- Logistics or supply chain experience (desirable)
- SAP experience (desirable)
Competencies:
- Strong leadership and team-management ability
- Able to perform under pressure and manage conflicting priorities
- Customer-focused with a proactive approach
- Analytical mindset with strong attention to detail
What Our Client Offers:
- Monday–Friday, 08:30–17:00 (bank holiday working required)
- 25 days holiday + birthday off
- 4% employer pension contribution
- Private medical insurance
- Life assurance (4× salary)
- Employee discounts programme
- Employee Assistance Programme (EAP) offering mental health, financial and legal support
Customer Service Supervisor employer: PYVITAL
Contact Detail:
PYVITAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Customer Service Supervisor role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. Think about how you’d handle complex queries or team management situations, as these will likely come up during your chat with potential employers.
✨Tip Number 3
Showcase your skills! Bring along examples of your past achievements in customer service and team leadership. Whether it’s a report on KPIs or a success story about resolving a tricky complaint, having tangible evidence can really impress.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, we’re always here to support you in your job search journey!
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and customer service skills, as these are key for the Customer Service Supervisor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or resolved complex customer issues in the past.
Show Off Your Excel Skills: Since advanced Excel skills are a must-have, consider mentioning any relevant projects or experiences where you've used Excel to analyse data or create reports. We love a numbers whiz!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PYVITAL
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and the industry they operate in. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Be ready to discuss how you can apply these skills in this new role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and customer service skills. Think of specific situations where you handled complex queries or complaints, and outline the steps you took to resolve them. This will highlight your analytical mindset and customer-focused approach.
✨Brush Up on Excel and SAP Knowledge
Since the role involves reporting and data analysis, be prepared to discuss your proficiency in Excel and any experience with SAP. If you have specific examples of how you've used these tools to improve efficiency or accuracy in previous roles, share those during the interview.
