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For Companies At a Glance
- Tasks: Support customers, process orders, and ensure smooth service delivery in a fast-paced logistics environment.
- Company: Leading European provider of reusable packaging solutions with a dynamic team.
- Benefits: 25 days holiday, private medical insurance, and employee discounts.
- Why this job: Join a growing team and make a real impact on customer experience.
- Qualifications: Excellent communication skills and 1+ year in customer service or administration.
- Other info: Perfect for detail-oriented, proactive individuals looking for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re recruiting for a Customer Service Specialist to join a fast‑paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end‑to‑end service delivery, and play an integral role in the daily operation of the Customer Service Team. This is a varied, hands‑on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience. It’s an ideal role for someone who is detail‑oriented, proactive, and confident working in a busy supply chain or service environment.
Key Responsibilities
- Customer Communication & Support
- Act as a main point of contact for customers via phone and email
- Handle, resolve and record customer complaints professionally
- Provide ongoing support and online training to customers
- Customer Onboarding & Account Management (SAP)
- Manage customer onboarding including registration, documentation and credit checks
- Ensure onboarding processes are completed within SLA timeframes
- Maintain up‑to‑date customer records and accurate permissions
- Apply correct pricing rules and ensure accurate tray movement data
- Order & Financial Process Management
- Process customer orders including amendments, cancellations and pricing queries
- Address invoice and credit note enquiries
- Review customer balance, overdue payments and credit cover daily
- Work with customers to ensure orders can be processed accurately and on time
- Supplier to Retailer Transaction Management
- Match supplier and retailer data, identifying discrepancies
- Communicate differences and actions required to suppliers
- Analyse trends and success rates and provide findings to the Key Account Manager
- Support customers in resolving discrepancies
- Reporting & Administration
- Produce customer, sales and business reports using Excel
- Support updates and maintenance of internal work instructions
- Complete all administrative tasks to assist customers and internal teams
Candidate Profile
- Excellent verbal and written communication skills
- Proficient in Microsoft Office with at least intermediate Excel ability
- 1+ year experience in Customer Service, Sales Support or Administration
- Logistics or supply chain experience (desirable)
- Strong attention to detail with high accuracy
- Able to work under pressure in a fast‑paced environment
- Proactive, customer‑focused and a strong team player
What Our Client Offers
- Monday–Friday, 08:30–17:00 working hours (bank holidays required)
- 25 days holiday + your birthday off
- Private medical insurance
- Employee discounts programme
- Employee Assistance Programme (EAP) for free mental health, legal & financial support
How to Apply
If you’re a detail‑driven, customer‑focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you.
About Us
We are a recruitment agency specialising in commercial, operational, and customer‑facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Customer Service
- Industries: Transportation, Logistics, Supply Chain and Storage
Customer Service Specialist employer: PYVITAL
Contact Detail:
PYVITAL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being clear and confident in your speech is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your proactive approach and ability to handle pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Specialist position!
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in customer communication, order processing, and any relevant logistics or supply chain experience. We want to see how you can bring your skills to our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your attention to detail and proactive approach, and don’t forget to show your enthusiasm for working with us at StudySmarter.
Showcase Your Skills: In your application, make sure to showcase your excellent verbal and written communication skills. If you've got experience with Microsoft Office, especially Excel, let us know! We love seeing candidates who are confident in their abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PYVITAL
✨Know the Company Inside Out
Before your interview, take some time to research the logistics company and its reusable packaging solutions. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Prepare examples of how you've successfully handled customer queries or complaints in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Attention to Detail
Given the detail-oriented nature of the role, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in order processing or managing customer records.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about potential challenges you might face in the role and how you would handle them. This will help you demonstrate your proactive approach and readiness for the fast-paced environment.