Customer Service Lead — Operations & Experience Champion

A leading provider of reusable packaging solutions in the UK is seeking a Customer Service Lead to oversee the team operations and ensure exceptional customer experiences. The ideal candidate has 2+ years of leadership experience, advanced Excel skills, and a proactive mindset. Responsibilities include managing customer queries, monitoring KPIs, and supporting team development. This is a full-time position offering a competitive benefits package, including private medical insurance and 25 days of holiday. #J-18808-Ljbffr