Customer Service Advisor

Direct message the job poster from PYVITAL

We’re recruiting for a Customer Service Advisor to join a growing, fast-paced business within the supply chain and reusable packaging sector. This role sits within the Customer Service Team and plays a key part in delivering an efficient, accurate and supportive service to a wide range of customers across logistics, retail, transport and production.

As a Customer Service Advisor, you’ll be responsible for managing incoming enquiries, resolving issues, processing orders, updating customer accounts and ensuring all tasks are completed to a high standard. You’ll work closely with internal teams to ensure smooth operations and provide a seamless customer experience.

This is an ideal role for someone who is organised, proactive, detail-focused and enjoys working in a busy environment where no two days are the same.

Key Responsibilities

Customer Support & Communication

• Act as a key point of contact for customer enquiries via phone and email
• Handle queries professionally, ensuring quick and accurate responses
• Log, investigate and resolve customer complaints or issues
• Provide product, service and account information to customers

Order & Account Management

• Process customer orders and updates through internal systems (SAP experience desirable)
• Support customer onboarding and account creation, including documentation and checks
• Maintain accurate account records, permissions and pricing information
• Assist with blocked order management by reviewing outstanding payments or credits

Administrative Duties

• Complete all administrative tasks required to support customer activity
• Ensure accurate completion of forms, transaction details and internal documentation
• Support supplier-to-retailer transactions, resolving discrepancies or queries
• Carry out general office tasks to ensure smooth daily operations

Reporting & Data Support

• Prepare basic Excel reports and summaries for customer activity
• Assist with data analysis to support customer or internal queries
• Maintain and update internal tools and spreadsheets

Candidate Profile

• Previous experience in customer service or administrative roles
• Strong communication skills, both written and verbal
• Confident using Microsoft Office, especially Excel
• SAP or logistics/supply chain experience (desirable, not essential)
• Highly organised with strong attention to detail
• Able to work calmly under pressure and manage multiple tasks
• Customer-focused with a proactive, problem-solving approach

What Our Client Offers

• Monday–Friday working hours
• 25 days holiday + additional benefits (varies by employer)
• Private medical and life assurance options (where applicable)
• Employee discounts and wellbeing support programmes
• A supportive and collaborative team environment

How to Apply

If you’re a motivated Customer Service Advisor looking for a busy, varied role in a supportive and growing organisation, we’d love to hear from you.

About Us

We are a recruitment agency specialising in commercial, operational, and customer-focused roles across the UK. We work with organisations committed to delivering excellent service and help talented professionals find roles where they can thrive, grow and make an impact.