Customer Service Specialist

Job Title: Customer Service SpecialistLocation: Studley (Office-Based)Contract Type: Full-time, PermanentSalary: Competitive + BenefitsAbout the Role We\’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team.This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates, and supporting key account activity. You\’ll be a crucial link between customers, logistics teams, and internal departments, helping maintain a high standard of accuracy, efficiency, and customer experience.It\’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment.Key Responsibilities Customer Communication & SupportAct as a main point of contact for customers via phone and email.Handle, resolve, and record customer complaints professionally.Provide ongoing support and online training to customers.Customer Onboarding & Account Management (SAP)Manage customer onboarding including registration, documentation, and credit checks.Ensure onboarding processes are completed within SLA timeframes.Maintain up-to-date customer records and accurate permissions.Apply correct pricing rules and ensure accurate tray movement data.Order & Financial Process ManagementProcess customer orders including amendments, cancellations, and pricing queries.Address invoice and credit note enquiries.Review customer balance, overdue payments, and credit cover daily.Work with customers to ensure orders can be processed accurately and on time.Supplier to Retailer Transaction ManagementMatch supplier and retailer data, identifying discrepancies.Communicate differences and actions required to suppliers.Analyse trends and success rates and provide findings to the Key Account Manager.Support customers in resolving discrepancies.Reporting & AdministrationProduce customer, sales, and business reports using Excel.Support updates and maintenance of internal work instructions.Complete all administrative tasks to assist customers and internal teams.Candidate Profile Excellent verbal and written communication skills.Proficient in Microsoft Office with at least intermediate Excel ability.1+ year experience in Customer Service, Sales Support, or Administration.Logistics or supply chain experience (desirable).Strong attention to detail with high accuracy.Able to work under pressure in a fast-paced environment.Proactive, customer-focused, and a strong team player.What Our Client Offers Monday–Friday, 08:30–17:00 working hours (bank holidays required).25 days holiday + your birthday off.Private medical insurance.Employee discounts programme.Employee Assistance Programme (EAP) for free mental health, legal, and financial support.How to Apply If you\’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we\’d love to hear from you.Apply for role Interest in this role. Please complete your details below and upload CV:I consent to the collection and processing of my personal data, including my CV, and agree to the privacy policy .Interested? If you\’re ready for change, eager for growth, or inspired by this role, then tap \’Apply Now\’.

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