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- Tasks: Engage with customers to design innovative cloud solutions and manage technical needs.
- Company: Pythian is a leader in database and analytics services, driving digital transformation since 1997.
- Benefits: Enjoy remote work, flexible hours, wellness budgets, and professional development opportunities.
- Why this job: Join a dynamic team, collaborate with industry experts, and make a real impact on clients' success.
- Qualifications: Experience in data/cloud architecture and familiarity with cloud platforms like GCP, AWS, or Azure required.
- Other info: This role is fully remote, allowing you to work from anywhere in the UK.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Engineer, UK
Remote – United Kingdom / London
Customer Engineering – Customer Engineering / Full Time / Remote
Customer Engineer
UK-Based | Remote | Work from Home
Why Pythian:
At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Founded in 1997, we started by ensuring the reliability and performance of mission-critical databases. We have evolved with the industry, expanding into advanced analytics and cloud solutions, partnering with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. Our expertise helps organizations leverage technology for competitive advantage.
Why you:
Are you based in the UK, capable of advising customers on business goals, and designing solutions that deliver value and innovation? Do you excel in understanding business architecture, engaging with C-level stakeholders, and aligning technical solutions with business needs? Are you familiar with Public Cloud Platforms, infrastructure technology, and cloud migrations? Can you help clients transform and innovate using on-prem, hybrid, and multi-cloud solutions? If so, consider joining us at Pythian!
What you will be doing:
- Engaging with customer organizations to understand their business and establish credibility, fostering relationships that generate revenue.
- Overseeing holistic solutions considering costs, contracts, business conditions, and technical environments.
- Leading technical customer needs assessments and scoping calls, coordinating relevant resources, and managing the solution process.
- Creating customer-specific services and solutions, managing delivery teams, and owning statements of work.
- Building trusted relationships with senior IT executives to address business challenges with technology solutions.
- Managing the technical and architectural agenda for key accounts and driving innovation.
- Maintaining and enhancing technical certifications and supporting corporate specializations.
- Providing feedback on new offerings and upgrades to improve our service capabilities.
- Participating in project kick-offs, architecture sessions, and reviews.
- Serving as a technical escalation point for clients and partners.
What we need from you:
- Proven experience as a Data or Cloud Solutions Architect.
- Strong knowledge of Data management and lifecycle.
- Experience with Cloud architectures, especially GCP, Azure, or AWS, focusing on data services.
- Familiarity with database and data warehouse technologies like BigQuery, Snowflake, Redshift, etc.
- Understanding of traditional databases such as Oracle, SQL Server, MySQL, Postgres.
- Experience designing cloud-based data warehouses and data pipelines.
- Knowledge of cloud ingestion and transformation tools.
- Experience in technical sales and consulting is advantageous.
- Relevant certifications (e.g., Google Cloud Architect, AWS Solutions Architect, Azure Architect) are preferred.
What you get in return:
- Love your career: Competitive rewards, volunteer days, and flexible work hours.
- Love your work/life balance: Remote work with no daily commute.
- Love your coworkers: Collaborate with industry leaders.
- Love your development: Training allowances, certifications, and professional growth opportunities.
- Love your workspace: Equipment and budget to set up your home office.
- Love yourself: Wellness budgets, paid time off, and volunteer days.
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Customer Engineer, UK employer: Pythian
Contact Detail:
Pythian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engineer, UK
✨Tip Number 1
Familiarise yourself with Pythian's core services and recent projects. Understanding their approach to cloud solutions and data management will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your discussions.
✨Tip Number 3
Brush up on your technical knowledge related to cloud architectures, especially GCP, Azure, and AWS. Being able to discuss specific technologies and how they apply to business solutions will set you apart.
✨Tip Number 4
Prepare examples of how you've successfully engaged with C-level stakeholders in the past. Highlighting your experience in building relationships and delivering value will resonate well with the hiring team.
We think you need these skills to ace Customer Engineer, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Engineer position at Pythian. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Tailored CV: Create a CV that specifically addresses the qualifications mentioned in the job description. Emphasise your experience with cloud architectures, data management, and any relevant certifications to stand out.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of business architecture and how you can help clients achieve their goals through innovative solutions.
Highlight Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to engage with C-level stakeholders and manage technical solutions. Use specific examples to illustrate your impact in previous roles.
How to prepare for a job interview at Pythian
✨Understand the Company and Its Services
Before your interview, take some time to research Pythian and its offerings. Familiarise yourself with their strategic database and analytics services, as well as their partnerships with major cloud providers. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Technical Expertise
As a Customer Engineer, you'll need to exhibit a strong understanding of cloud architectures and data management. Be prepared to discuss your experience with platforms like GCP, AWS, or Azure, and share specific examples of how you've designed solutions that align with business needs. Highlight any relevant certifications you hold to bolster your credibility.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to engage with C-level stakeholders. Think of past experiences where you've successfully navigated complex customer needs or led technical assessments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Relationship-Building Skills
Building trusted relationships with clients is crucial for this role. Prepare to discuss how you've fostered relationships in previous positions, particularly with senior IT executives. Emphasise your communication skills and ability to understand and address business challenges through technology solutions.
