Administrative Assistant (All Genders) in Oldbury

Location: Oldbury, United Kingdom

We are committed to fostering a culture that celebrates diversity, equity, and inclusion. We believe that diverse perspectives and experiences drive innovation and creativity, and we are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered. We welcome applicants of all backgrounds, identities, and abilities. Our hiring decisions are based on qualifications, merit, and business needs. As an organization, we actively work to challenge bias and discrimination in all its forms. We are committed to continuous learning and improvement, ensuring that our policies, practices, and programs promote diversity, equity, and inclusion at every level.

Your Tasks

• Prepare and sort documents/data sheets for the purpose of data entry.
• Establish entry priorities by maintaining understanding of what data needs to be entered first.
• Ensure the data recorded is entered onto the specific database completely and accurately.
• Verify completed work for accuracy and make any required changes immediately.
• Maintain adequate records, keeping an up-to-date filing system.
• Operate a variety of standard office machines, including PC, a variety of computer software including Microsoft Office, phone, fax and photocopying machine.
• Communicate verbally and in writing with customers/suppliers and relevant staff as necessary.
• Maintain customer confidence and protect operations by keeping information confidential at all times.
• Contribute to team effort by accomplishing related results as needed.
• Send standard emails and reports.
• Answer, resolve and direct customer and internal calls to relevant department.
• Assist the team in sales calls and quotation follow-ups.
• Establish and maintain effective working relationships with co-workers, supervisors and customers.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
• Undertake any other duties commensurate with the role as and when required.

Your Profile

• Good telephone and keyboard skills.
• Ability to use common office computer programs (good computer skills).
• Basic knowledge of word processing, spreadsheets and databases.
• Ability to analyse and record data efficiently and accurately.
• Understanding of data confidentiality issues.
• Ability to prioritise workload and manage multiple activities / deadlines.
• Ability to interpret instructions and then implement them.
• Ability to work in a busy office environment.
• Excellent interpersonal skills, ability to communicate effectively both orally and in writing with colleagues and customers.
• Professional etiquette.
• Awareness of, and commitment to, equality in the workplace.
• Ability to work quickly and accurately, and pay attention to detail.
• Excellent customer service skills.
• An awareness of health and safety issues.
• An organised approach and excellent time-management skills.
• Ability to work well as part of a team.
• A good level of English spelling and grammar.
• Good numeracy skills.
• Ability to use your own initiative.

Experience and Qualifications

No formal experience or qualifications are needed for this role although a good standard of general education is required and GCSEs or equivalent in English and Maths. Experience in general office administration is also desirable but not essential as there will be an opportunity to ‘train on the job’ through an apprenticeship.

We Offer

• Birthday Holiday: One extra holiday in your birthday month.
• Celebrate Success: We organise team and company events at regular intervals because a strong company relies on a strong team.
• Cycle scheme: Employees save money on a new bike of choice and accessories to go with it.

We look forward to receiving your application! Your HR contact person, Emily Duggins, will get back to you as soon as possible!

FireGlass UK Ltd. 24-26 Hainge Road, Tividale Oldbury, West Midlands B69 2NH | United Kingdom