At a Glance
- Tasks: Lead the reception team and create a welcoming atmosphere for guests.
- Company: Exciting restaurant in Borough, showcasing refined Greek flavours.
- Benefits: Competitive salary, career development, team meals, and generous discounts.
- Other info: Join a close-knit team and enjoy a fun, dynamic work environment.
- Why this job: Be the face of a vibrant restaurant and make every guest feel at home.
- Qualifications: Experience in team leadership and exceptional hospitality skills required.
Salary: Up to £45,000 (Including service charge) DOE
Hours: Full-time, permanent
About PYRO
A celebration of cooking over fire, PYRO is a bold, 95-cover restaurant in the heart of Borough from ex-HIDE Head Chef Yiannis Mexis. Showcasing refined Greek flavours, seasonal produce, and a laid-back, warm and friendly energy, PYRO is all about food to linger over and service that feels like home. With our large outdoor terrace and garden bar at the centre of our operations, we are looking for an exceptional lead presence to own our front-of-house arrival experience.
The Role
The Head Receptionist is the first and last point of contact, and the person who sets the standard for everyone on the desk. You will lead and develop the reception team, conduct the dining room, manage the flow of the restaurant, and ensure every arrival feels like a homecoming. This is a hands-on leadership role. Alongside running service, you will own the systems that keep reception sharp: training completion, daily and weekly checklists, function sheets, and the reservations inbox. This is a floor-focused role, so your attention stays on the desk, the team, and the guest.
We need someone who can handle a fast-paced service with grace, intelligence, and a genuine smile, and who can hold a team to that same standard.
Must-Have Requirements
- Team Leadership: Proven experience leading and developing a reception or host team, holding standards, and managing rotas and performance day to day.
- Training Ownership: Confidence in delivering and signing off training for new and existing team members, and keeping records current.
- Systems and Process: Ownership of checklists, function sheets, and the reservations inbox, with the discipline to keep them accurate every single day.
- Technical Savvy: Working knowledge of the backend of SevenRooms or OpenTable, not just the front end. You can build and amend floor plans, manage availability, configure shifts, and pull reporting.
- Exceptional Hospitality: A natural ability to deliver world-class service standards with a heartfelt warmth that makes every guest feel at home.
- Organisational Brilliance: Proven experience managing reservations, floor plans, and guest flow in high-volume and premium venues.
- Commercial Mindset: Ability to maximise covers and manage the books to drive revenue while maintaining a seamless guest experience.
- Communication Skills: A confident, professional phone and email manner, and the ability to liaise effectively between the kitchen, the floor team, and private dining clients.
- Peak Service Leadership: A proactive, calm presence under pressure who can direct the desk during the busiest services, anticipate pinch points before they arrive, and keep the team composed, coordinated, and focused on the guest when the room is at its fullest.
What We Offer
- Competitive Package: Up to £45,000 including service charge, DOE, with your earnings growing as the venue does.
- Career Development: Genuine progression within a growing, chef-led business, with training and support to take the next step.
- Team and Culture: A close-knit, warm and welcoming team that takes its food and its people seriously, and has fun doing it.
- Food and Perks: Delicious team meals on shift, generous dining discounts, and the buzz of one of Borough's most exciting openings.
If this sounds like you, we would love to hear from you. Apply now and come cook over fire with us.
Reception Manager in London employer: PYRO
At Pyro, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As the Baraki Lead, you will not only have the opportunity to shape memorable outdoor experiences but also benefit from ongoing professional development and a supportive team environment. Located in a dynamic setting, we offer competitive benefits and a unique chance to lead exciting events, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PYRO. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PYRO
Don't be shy about reaching out to PYRO directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PYRO and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PYRO
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
