At a Glance
- Tasks: Lead the reception team and create a welcoming atmosphere for guests.
- Company: PYRO, a vibrant restaurant celebrating Greek flavours in Borough.
- Benefits: Up to £45,000 salary, career development, and delicious team meals.
- Other info: Join a fun, close-knit team with great growth opportunities.
- Why this job: Be the face of an exciting restaurant and make every guest feel at home.
- Qualifications: Experience in team leadership and exceptional hospitality skills required.
The predicted salary is between 31500 - 38500 £ per year.
Salary: Up to £45,000 (Including service charge) DOE
Hours: Full-time, permanent
About PYRO
A celebration of cooking over fire, PYRO is a bold, 95-cover restaurant in the heart of Borough from ex-HIDE Head Chef Yiannis Mexis. Showcasing refined Greek flavours, seasonal produce, and a laid-back, warm and friendly energy, PYRO is all about food to linger over and service that feels like home. With our large outdoor terrace and garden bar at the centre of our operations, we are looking for an exceptional lead presence to own our front-of-house arrival experience.
The Role
The Head Receptionist is the first and last point of contact, and the person who sets the standard for everyone on the desk. You will lead and develop the reception team, conduct the dining room, manage the flow of the restaurant, and ensure every arrival feels like a homecoming. This is a hands-on leadership role. Alongside running service, you will own the systems that keep reception sharp: training completion, daily and weekly checklists, function sheets, and the reservations inbox. This is a floor-focused role, so your attention stays on the desk, the team, and the guest. We need someone who can handle a fast-paced service with grace, intelligence, and a genuine smile, and who can hold a team to that same standard.
Must-Have Requirements
- Team Leadership: Proven experience leading and developing a reception or host team, holding standards, and managing rotas and performance day to day.
- Training Ownership: Confidence in delivering and signing off training for new and existing team members, and keeping records current.
- Systems and Process: Ownership of checklists, function sheets, and the reservations inbox, with the discipline to keep them accurate every single day.
- Technical Savvy: Working knowledge of the backend of SevenRooms or OpenTable, not just the front end. You can build and amend floor plans, manage availability, configure shifts, and pull reporting.
- Exceptional Hospitality: A natural ability to deliver world-class service standards with a heartfelt warmth that makes every guest feel at home.
- Organisational Brilliance: Proven experience managing reservations, floor plans, and guest flow in high-volume and premium venues.
- Commercial Mindset: Ability to maximise covers and manage the books to drive revenue while maintaining a seamless guest experience.
- Communication Skills: A confident, professional phone and email manner, and the ability to liaise effectively between the kitchen, the floor team, and private dining clients.
- Peak Service Leadership: A proactive, calm presence under pressure who can direct the desk during the busiest services, anticipate pinch points before they arrive, and keep the team composed, coordinated, and focused on the guest when the room is at its fullest.
What We Offer
- Competitive Package: Up to £45,000 including service charge, DOE.
- Career Development: Genuine progression within a growing, chef-led business, with training and support to take the next step.
- Team and Culture: A close-knit, warm and welcoming team that takes its food and its people seriously, and has fun doing it.
- Food and Perks: Delicious team meals on shift, generous dining discounts, and the buzz of one of Borough's most exciting openings.
Head Receptionist employer: PYRO
At Pyro, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As the Baraki Lead, you will not only have the opportunity to shape memorable outdoor experiences but also benefit from ongoing professional development and a supportive team environment. Located in a dynamic setting, we offer competitive benefits and a unique chance to lead exciting events, making every day at work both meaningful and rewarding.
