Head Waiter/Waitress

Head Waiter/Waitress

Full-Time 13 - 17 ÂŁ / hour (est.) No home office possible
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At a Glance

  • Tasks: Lead the team in delivering exceptional service and mentoring junior staff.
  • Company: Exciting new restaurant in London, focused on Greek flavours and a vibrant atmosphere.
  • Benefits: Up to ÂŁ17 per hour, paid holidays, staff meals, and discounts.
  • Why this job: Join a dynamic team and shape memorable dining experiences in a trendy setting.
  • Qualifications: Experience in a senior waiter role and a passion for hospitality.
  • Other info: Opportunities for career growth and a supportive, inclusive culture.

The predicted salary is between 13 - 17 ÂŁ per hour.

About Pyro

A celebration of cooking over fire, Pyro is a bold, 95‑cover restaurant in the heart of Borough from ex‑HIDE Head Chef Yiannis Mexis. Showcasing refined Greek flavours, seasonal produce and a laid‑back taverna‑style energy, Pyro is all about food to linger over and service that feels like home. With a large outdoor terrace, open fire kitchen, and garden bar, we’re building a flagship team to help shape one of London’s most exciting new restaurants.

Role Overview

As a Head Waiter/Waitress at Pyro, you’ll be a key presence on the floor – approaching service with confidence, mentoring newer team members, and ensuring that every table receives warm, professional service. You’ll play a central role in shaping the rhythm and standard of each service.

Key Responsibilities

  • Lead your section with confidence, delivering warm and polished service.
  • Act as a role model on the floor, setting the tone for exceptional guest experiences.
  • Guide guests through the menu with storytelling, communicating the inspiration and ingredients behind key dishes and drinks.
  • Support and coach junior team members, helping raise team standards across service.
  • Maintain pace and communication with the kitchen to keep service smooth and energetic.
  • Handle guest feedback professionally and ensure every table leaves feeling looked after.
  • Help create an atmosphere that’s upbeat, efficient and enjoyable.

What You’ll Bring

  • Experience as a senior waiter or section leader in a premium or high‑volume setting.
  • Confidence in leading a section and supporting junior team members.
  • Strong product knowledge and the desire to keep learning.
  • Passion for hospitality and a team‑first mindset.
  • Good communication and a calm, collected presence under pressure.

What We Offer

  • Up to ÂŁ17 per p/h
  • 5.6 weeks paid holiday (inclusive of public holidays)
  • Staff meals during shifts
  • Staff discounts and team socials
  • Opportunities to grow into supervisory or management roles
  • A dynamic, high‑energy team environment

Why work with us

  • Culinary Excellence & Innovation – Work alongside Michelin‑level chefs
  • Career Progression – Clear pathways and internal promotion opportunities
  • Competitive Compensation – Transparent pay structure
  • Work‑Life Balance – Respectful rota planning and fair scheduling
  • Development Opportunities – Ongoing learning and leadership exposure
  • Inclusive Culture – Diverse, welcoming, and people‑first environment

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing Restaurants

Location: London, England, United Kingdom

Head Waiter/Waitress employer: PYRO London

At Pyro, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates culinary excellence and innovation. Located in the heart of Borough, our restaurant provides not only competitive compensation and generous benefits like staff meals and discounts but also clear pathways for career progression within a dynamic, high-energy team environment. Join us to be part of a flagship team where your contributions are valued, and you can grow alongside talented professionals in the hospitality industry.
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Contact Detail:

PYRO London Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head Waiter/Waitress

✨Tip Number 1

Get to know the restaurant vibe before your interview. Visit Pyro, soak in the atmosphere, and chat with the staff if you can. This will help you understand their service style and show that you're genuinely interested.

✨Tip Number 2

Practice your storytelling skills! Since you'll be guiding guests through the menu, think about how you can share the inspiration behind dishes. A little practice can make a big difference in how you connect with guests.

✨Tip Number 3

Show off your leadership skills during the interview. Share examples of how you've mentored junior team members or handled busy service periods. This will demonstrate that you’re ready to take charge at Pyro.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our dynamic team at Pyro.

We think you need these skills to ace Head Waiter/Waitress

Leadership Skills
Customer Service
Mentoring
Menu Knowledge
Communication Skills
Teamwork
Calm Under Pressure
Problem-Solving
Pace Management
Guest Feedback Handling
Hospitality Passion
Attention to Detail
Adaptability

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your enthusiasm for creating memorable guest experiences and how you embody a team-first mindset.

Tailor Your Application: Make sure to customise your application to reflect the specific role at Pyro. Mention your experience in high-volume settings and how it aligns with our laid-back taverna-style energy and refined Greek flavours.

Highlight Leadership Skills: As a Head Waiter/Waitress, you'll be leading a section and mentoring junior team members. Be sure to include examples of how you've successfully guided others and maintained high service standards in your previous roles.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pyro!

How to prepare for a job interview at PYRO London

✨Know the Menu Inside Out

Before your interview, make sure you’re familiar with Pyro’s menu. Understand the key dishes, their ingredients, and the stories behind them. This will not only impress the interviewers but also show your passion for the role and the restaurant's concept.

✨Showcase Your Leadership Skills

As a Head Waiter/Waitress, you'll be leading a section and mentoring junior staff. Be prepared to share examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to maintain a calm presence under pressure.

✨Emphasise Your Passion for Hospitality

Pyro is all about creating exceptional guest experiences. During the interview, express your love for hospitality and how you strive to make every guest feel special. Share anecdotes that demonstrate your commitment to providing warm and polished service.

✨Prepare Questions for Them

Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how they define success in this role. This shows your genuine interest in the position and helps you assess if Pyro is the right fit for you.

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