Are you a proactive problem solver with a passion for technology and a commitment to helping others? Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team. In this role, you will be key to keeping our digital learning environment running smoothly. You will provide responsive front-line technical support to staff and students at Pyrland School.
Key Responsibilities
- Act as a first point of contact for routine and emergency ICT support requests across the School.
- Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
- Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify).
- Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
- Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.
Education
Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
Technical Knowledge
In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).
Interpersonal Skills
Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.
Mobility
A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.
Attributes
Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.
Benefits
- 26 days' annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata)
- access to a government pension scheme
- sick pay scheme
- cycle-to-work scheme
- free eye tests for VDU users
- employee assistance helpline
- Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.
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1st Line It Technician in Radstock employer: Pyrland School
Pyrland School in Taunton is an excellent employer that prioritises a supportive and collaborative work culture, ensuring that our Caretaker plays a vital role in creating a safe and welcoming environment for all. We offer opportunities for professional growth and development, alongside a commitment to employee well-being, making it a rewarding place to work for those who value community and teamwork.
