Works Co-ordinator

Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications. Key Responsibilities * Support the Project Manager in coordinating and delivering small project works and reactive callouts. * Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems. * Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly. * Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions. * Follow structured processes for job logging, client updates, and documentation. * Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes. * Monitor project timelines and escalate delays or issues as needed. * Maintain accurate records and documentation for all project activities. * Collaborate with internal teams to ensure smooth handover and completion of works. Requirements * Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment. * Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook). * Understanding of purchase orders, invoicing, and quoting processes. * Excellent telephone manner and written communication skills. * Ability to follow structured processes and work under pressure. * Experience managing customer portals and logging reactive works. * Flexibility to handle out-of-hours queries and coordinate with field engineers. Desirable * Experience in project administration or coordination. * Familiarity with scheduling systems or job management software. * Knowledge of facilities management or service delivery environments