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- Tasks: Coordinate small projects and manage reactive works while supporting the Project Manager.
- Company: Pyramid8 is a dynamic company in the construction sector, focused on delivering quality projects.
- Benefits: Enjoy flexible working hours and gain valuable experience in a fast-paced environment.
- Why this job: Join a supportive team where your organisational skills can shine and make a real impact.
- Qualifications: Previous helpdesk or customer service experience, strong admin skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to handle out-of-hours calls and collaborate with engineers for project success.
The predicted salary is between 30000 - 42000 £ per year.
Reference: P8JOB5898 |Specialist area: Administration |Sector: Construction
Pyramid8 looking for a highly organized and process-drivenWorks Co-ordinatorto support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.
Key Responsibilities
- Support the Project Manager in coordinating and delivering small project works and reactive callouts.
- Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
- Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
- Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
- Follow structured processes for job logging, client updates, and documentation.
- Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
- Monitor project timelines and escalate delays or issues as needed.
- Maintain accurate records and documentation for all project activities.
- Collaborate with internal teams to ensure smooth handover and completion of works.
Requirements
- Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
- Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
- Understanding of purchase orders, invoicing, and quoting processes.
- Excellent telephone manner and written communication skills.
- Ability to follow structured processes and work under pressure.
- Experience managing customer portals and logging reactive works.
- Flexibility to handle out-of-hours queries and coordinate with field engineers.
- Experience in project administration or coordination.
- Familiarity with scheduling systems or job management software.
- Knowledge of facilities management or service delivery environments.
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Works Co-ordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as scheduling systems or job management software. This will not only help you stand out during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience in managing customer portals and logging reactive works during your conversations with us. Be ready to share specific examples of how you've successfully handled similar tasks in previous roles.
✨Tip Number 3
Prepare to discuss your ability to work under pressure and manage multiple tasks simultaneously. Think of scenarios where you've thrived in a fast-paced environment and be ready to share those stories with us.
✨Tip Number 4
Since the role involves maintaining clear communication with clients, practice articulating your thoughts clearly and professionally. Consider role-playing common client interactions to boost your confidence before the interview.
We think you need these skills to ace Works Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk and customer service roles. Emphasise your organisational skills and any experience with project administration or coordination.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Works Co-ordinator role. Mention your ability to manage multiple tasks, communicate effectively with clients, and follow structured processes.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with job management software. Highlight your understanding of purchase orders, invoicing, and quoting processes.
Demonstrate Flexibility: Mention your willingness to handle out-of-hours calls and coordinate with field engineers. This shows your commitment to ensuring smooth project delivery and client satisfaction.
How to prepare for a job interview at Pyramid8
✨Showcase Your Organisational Skills
As a Works Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and maintained clear communication with clients.
✨Demonstrate Customer Service Experience
Since the role requires handling client communications, be ready to discuss your previous customer service roles. Share specific instances where you resolved issues or improved client satisfaction, showcasing your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Proficiency in Microsoft Office and any job management software is essential. Brush up on your skills and be prepared to discuss how you've used these tools in previous roles, especially in logging jobs and managing documentation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding out-of-hours calls or project delays. Think of scenarios where you had to think on your feet and how you ensured smooth operations despite challenges.
