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- Tasks: Coordinate small projects and manage reactive works while supporting the Project Manager.
- Company: Pyramid8 is a dynamic company focused on delivering efficient project solutions.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and skill development.
- Why this job: Join a supportive team where your organisational skills can shine and make a real impact.
- Qualifications: Experience in helpdesk or customer service, strong admin skills, and proficiency in Microsoft Office required.
- Other info: Flexibility for out-of-hours calls and collaboration with engineers is essential.
Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.
Submit your CV and any additional required information after you have read this description by clicking on the application button.
Key Responsibilities
* Support the Project Manager in coordinating and delivering small project works and reactive callouts.
* Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
* Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
* Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
* Follow structured processes for job logging, client updates, and documentation.
* Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
* Monitor project timelines and escalate delays or issues as needed.
* Maintain accurate records and documentation for all project activities.
* Collaborate with internal teams to ensure smooth handover and completion of works.
Requirements
* Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
* Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
* Understanding of purchase orders, invoicing, and quoting processes.
* Excellent telephone manner and written communication skills.
* Ability to follow structured processes and work under pressure.
* Experience managing customer portals and logging reactive works.
* Flexibility to handle out-of-hours queries and coordinate with field engineers.
Desirable
* Experience in project administration or coordination.
* Familiarity with scheduling systems or job management software.
* Knowledge of facilities management or service delivery environments
Works Co-ordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as scheduling systems or job management software. This will not only help you stand out during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed client communications in previous roles. Be ready to discuss specific situations where you resolved issues or improved client satisfaction.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since this role requires maintaining clear and professional communication with clients, consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 4
Research Pyramid8 and their projects to understand their work culture and values. Tailoring your conversation during the interview to reflect your alignment with their mission can make a significant impact.
We think you need these skills to ace Works Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in helpdesk and customer service roles. Emphasise any specific achievements or responsibilities that align with the Works Co-ordinator position, such as managing multiple tasks or client communications.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and ability to thrive in fast-paced environments. Mention your familiarity with processes like job logging and client updates, and how these experiences make you a great fit for the role.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with purchase orders, invoicing, or quoting processes. This will demonstrate your administrative capabilities and readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Works Co-ordinator.
How to prepare for a job interview at Pyramid8
✨Showcase Your Organisational Skills
As a Works Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and maintained clear communication with clients.
✨Demonstrate Customer Service Experience
Since the role requires strong customer service skills, be ready to discuss specific situations where you handled client communications effectively. Share how you resolved issues and ensured client satisfaction, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Office and any job management software you’ve used before. Be prepared to discuss how you’ve utilised these tools to log jobs, manage schedules, or process invoices in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding managing reactive works. Think of scenarios where you had to handle unexpected challenges and how you communicated with both clients and team members to resolve them.
