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- Tasks: Coordinate small projects and manage reactive works while supporting the Project Manager.
- Company: Pyramid8 is a dynamic company focused on delivering efficient project solutions.
- Benefits: Enjoy flexible working hours and gain valuable experience in a fast-paced environment.
- Why this job: Join a supportive team, enhance your skills, and make a real impact on client satisfaction.
- Qualifications: Previous helpdesk or customer service experience is essential; strong admin skills are a plus.
- Other info: Opportunity to handle out-of-hours calls and collaborate with engineers.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.
Key Responsibilities
- Support the Project Manager in coordinating and delivering small project works and reactive callouts.
- Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
- Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
- Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
- Follow structured processes for job logging, client updates, and documentation.
- Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
- Monitor project timelines and escalate delays or issues as needed.
- Maintain accurate records and documentation for all project activities.
- Collaborate with internal teams to ensure smooth handover and completion of works.
Requirements
- Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
- Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
- Understanding of purchase orders, invoicing, and quoting processes.
- Excellent telephone manner and written communication skills.
- Ability to follow structured processes and work under pressure.
- Experience managing customer portals and logging reactive works.
- Flexibility to handle out-of-hours queries and coordinate with field engineers.
Desirable
- Experience in project administration or coordination.
- Familiarity with scheduling systems or job management software.
- Knowledge of facilities management or service delivery environments.
Works Co-ordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as scheduling systems or job management software. This will not only help you stand out during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your experience in managing multiple tasks and client communications by preparing examples from your previous roles. Be ready to discuss how you effectively handled pressure and maintained professionalism in fast-paced environments.
✨Tip Number 3
Since the role involves liaising with engineers and handling out-of-hours calls, consider reaching out to current or former employees on LinkedIn to gain insights about the company culture and expectations. This can give you an edge in understanding the dynamics of the team.
✨Tip Number 4
Prepare to discuss your administrative skills, particularly your proficiency in Microsoft Office. You might be asked to demonstrate how you would log jobs or manage documentation, so having a clear understanding of these processes will be beneficial.
We think you need these skills to ace Works Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk and customer service roles. Emphasise any relevant skills such as project coordination, administrative tasks, and proficiency in Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to manage multiple tasks. Mention specific examples from your past experiences that demonstrate your capability to thrive in a fast-paced environment.
Highlight Relevant Experience: In your application, clearly outline your previous roles that relate to the responsibilities of a Works Co-ordinator. Focus on your experience with job logging, client communication, and handling out-of-hours queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pyramid8
✨Showcase Your Organisational Skills
As a Works Co-ordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and maintained clear communication with clients.
✨Demonstrate Customer Service Experience
Since the role requires strong customer service skills, be ready to discuss specific situations where you handled client communications effectively. Share how you resolved issues and ensured client satisfaction, especially in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Office and any job management software you’ve used before. Be prepared to discuss how you’ve utilised these tools to log jobs, manage schedules, or handle invoicing in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle out-of-hours calls or unexpected challenges. Think of scenarios where you had to think on your feet and how you coordinated with team members to resolve issues efficiently.
