At a Glance
- Tasks: Lead and motivate a dynamic customer service team in a healthcare setting.
- Company: Join a leading healthcare provider delivering NHS-funded services.
- Benefits: 28 days annual leave, health programme, cycle scheme, and paid volunteering days.
- Other info: Flexible hours and ongoing development opportunities in a supportive environment.
- Why this job: Make a real difference to patients and colleagues while developing your leadership skills.
- Qualifications: Experience in customer service leadership and excellent communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service?
We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.
This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management.
You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
- Covering 2 sites – Normanton and Pontefract
- Monday – Friday 37.5 Hours ( With some flexibility )
- What You\'ll Do
- Lead, coach and support the Customer Services Team.
- Provide hands-on support with calls, reception and referrals when required.
- Monitor service performance and identify opportunities to improve patient access and customer experience.
- Work closely with colleagues to ensure services run smoothly and efficiently.
- Train, Develop and Coach new and existing staff
- Help create a positive, supportive and high-performing team culture.
- Help design training manuals and look at improvements to process
About You
You'll be an organised, approachable and confident leader with
- Previous experience leading a customer service team.
- Excellent communication and problem-solving skills.
- The ability to motivate others and manage competing priorities.
- You will need to be flexible and pro-active
Healthcare experience is beneficial but not essential.
You'll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues.
We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:
- 28 days annual leave plus bank holidays and your birthday off
- Health and wellbeing programme
- Cycle to Work scheme
- Professional membership reimbursement
- Up to two paid volunteering days each year
- #J-18808-Ljbffr
Customer Services Team Leader in Wakefield employer: Pyramid8
Join a forward-thinking company that values innovation and quality in software development. As a Remote Full Stack Developer, you'll enjoy the flexibility of working from anywhere in the UK while contributing to an enterprise-grade platform. We foster a collaborative work culture that prioritises professional growth, offering opportunities to enhance your skills in a supportive environment focused on high-quality delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Leader in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pyramid8. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pyramid8 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Leader in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pyramid8:Your cover letter is your chance to shine! Tell us why you want to work at Pyramid8 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pyramid8!
How to prepare for a job interview at Pyramid8
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
