At a Glance
- Tasks: Support patients with prescription medications and provide exceptional customer service.
- Company: Join a fast-paced team at Pyramid8, dedicated to patient care.
- Benefits: Temp-to-perm role with flexible working hours and remote options.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 24000 - 27800 £ per year.
Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team.
The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.
- Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)
- Temp – Perm (3 day working from home once permanent)
We're looking for enthusiastic individuals to join their growing team.
You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
Duties will include
- Providing exceptional customer service via telephone, email and online enquiries.
- Supporting patients with prescription requests, account queries and medication-related enquiries.
- Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
- Accurately updating patient records while maintaining confidentiality and GDPR compliance.
- Resolving customer issues professionally and escalating complex queries where appropriate.
- Monitoring your own performance against quality standards and customer service KPIs.
- Identifying opportunities to improve processes and enhance the patient experience.
- Building positive relationships with patients and colleagues to deliver a seamless service.
What we're looking for
- Previous experience in a customer service or contact centre environment.
- Excellent communication and listening skills.
- A calm, empathetic and professional approach when supporting patients.
- Strong organisational skills with excellent attention to detail.
- The ability to prioritise workloads and work effectively in a fast-paced environment.
- Good IT skills and confidence using multiple systems.
- A healthcare background would be beneficial but not essential
- #J-18808-Ljbffr
Customer Services Call Handler in Wakefield employer: Pyramid8
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Call Handler in Wakefield
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Pyramid8.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Pyramid8. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Call Handler in Wakefield
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Pyramid8.
How to prepare for a job interview at Pyramid8
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Pyramid8's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Pyramid8 offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
