Team Leader - Contact Centre

Our client is a consultancy that provides a service within security and produces assessments which are required annually. They now need an experienced team leader to join their team and lead the existing team of 5 who manage renewals, referrals and respond to general enquires, most of which lead to coordinating the booking of an assessor visit. Responsibilities include: Lead the team to achieve booking assessments Implement KPI’s and drive the team on a daily basis Manage the assessors being utilised to capacity on a weekly basis. Coach, mentor, and empower the team Report weekly figures to the MD Lead by example and own some of the calls and bookings Identify development areas of team members and support with training and guidance Ensure that national bookings are cost effective for travel by creating new bookings in that area on the same day Skills & experience: Experience of leading a team Positive and forward thinking Sales and customer service experience Hours of work: Monday to Thursday, 9am to 5pm & Friday 9am to 4pm