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For Companies At a Glance
- Tasks: Make calls to businesses about service renewals and secure agreements.
- Company: Fast-growing service renewal business with a dynamic team.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Why this job: Join a thriving company and make a real impact in customer relationships.
- Qualifications: Experience in sales or renewals and strong communication skills.
- Other info: Target-driven environment with a focus on personal development.
Our client, a fast-growing service renewal business, is looking to add a driven Renewals Account Manager to their expanding team. This role is perfect for someone with strong phone-based sales experience who can confidently speak to SMEs, practice managers, facilities managers, business owners and decision-makers.
You’ll be responsible for following up enquiries, contacting existing customers about renewals, and securing agreements before handing them over to the scheduling team. 90% of calls are renewals and 10% are warm leads of new prospects.
What You’ll Be Doing
- Making outbound calls to businesses (SMEs and larger organisations) regarding renewal of services
- Following up warm enquiries and lapsed clients
- Closing the deal and passing confirmed renewals over to the scheduling team
- Working towards daily call targets (approx. 65 calls per day)
- Accurately using internal CRM and PC-based systems
What We’re Looking For
- Experience in insurance or policy renewals, telesales, appointment making, or outbound B2B calling or B2C calling
- Strong ability to close and secure commitments
- Confident speaking to a range of business contacts: practice managers, business owners, facilities managers, SME leaders
- Used to working with systems, CRMs and managing a pipeline
- Resilient, positive attitude and motivated by targets
- Ability to push outbound activity and maintain consistent performance
Renewals Coordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Coordinator
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Since you'll be making loads of calls, rehearse how you introduce yourself and explain why you're calling. Keep it concise and engaging to grab their attention right away.
✨Tip Number 3
Be ready for objections! Prepare responses for common pushbacks you might encounter during calls. This will help you stay confident and keep the conversation flowing smoothly.
✨Tip Number 4
Don't forget to follow up! After your initial call, send a quick email or message to thank them for their time and reiterate your interest. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Renewals Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in renewals and sales. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Renewals Coordinator role. Be sure to mention your experience with SMEs and your ability to close deals.
Show Off Your Communication Skills: Since this role involves a lot of phone-based interactions, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important details in the process!
How to prepare for a job interview at Pyramid8
✨Know Your Numbers
Before the interview, brush up on your sales metrics and targets. Be ready to discuss how many calls you've made in the past, your closing rates, and any specific achievements. This shows you’re results-driven and understand the importance of meeting targets.
✨Research the Company
Take some time to learn about the company’s services and their client base. Understanding their business model will help you tailor your responses and demonstrate that you’re genuinely interested in the role and the company.
✨Practice Your Pitch
Since this role involves a lot of phone-based communication, practice your pitch for renewals. Role-play with a friend or family member to get comfortable with handling objections and closing deals over the phone.
✨Show Your Resilience
Be prepared to discuss how you handle rejection and maintain motivation. Share examples from your past experiences where you’ve bounced back from setbacks, as resilience is key in a sales environment.
