At a Glance
- Tasks: Lead and motivate a dynamic customer service team in a healthcare setting.
- Company: Join a leading healthcare provider dedicated to outstanding patient care.
- Benefits: 28 days leave, health programme, cycle scheme, and paid volunteering days.
- Other info: Flexible hours and ongoing development opportunities in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in customer service leadership and excellent communication skills.
The predicted salary is between 31500 - 31500 £ per year.
Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service?
We're looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.
This is a hands-on leadership role where you'll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management.
You'll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
- Covering 2 sites – Normanton and Pontefract
- Monday – Friday 37.5 Hours ( With some flexibility )
What You'll Do
- Lead, coach and support the Customer Services Team.
- Provide hands-on support with calls, reception and referrals when required.
- Monitor service performance and identify opportunities to improve patient access and customer experience.
- Work closely with colleagues to ensure services run smoothly and efficiently.
- Train, Develop and Coach new and existing staff
- Help create a positive, supportive and high-performing team culture.
- Help design training manuals and look at improvements to process
About You
You'll be an organised, approachable and confident leader with
- Previous experience leading a customer service team.
- Excellent communication and problem-solving skills.
- The ability to motivate others and manage competing priorities.
- A passion for delivering exceptional customer service.
- You will need to be flexible and pro-active
Healthcare experience is beneficial but not essential.
You'll be joining a supportive organisation where your leadership will make a real difference to both patients and colleagues.
We offer ongoing development opportunities, a collaborative working environment and an excellent benefits package, including:
- 28 days annual leave plus bank holidays and your birthday off
- Health and wellbeing programme
- Cycle to Work scheme
- Professional membership reimbursement
- Up to two paid volunteering days each year
