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For Companies At a Glance
- Tasks: Build relationships with customers and guide them through the next steps after receiving a quote.
- Company: Join a supportive and friendly team in a hybrid work environment.
- Benefits: Enjoy a relaxed atmosphere, lunch provided, and a dog-friendly office.
- Why this job: Perfect for those who love connecting with people and making a difference.
- Qualifications: Experience in customer service or sales, strong communication skills required.
- Other info: Work from home with regular office visits in Pontefract.
The predicted salary is between 30000 - 48000 £ per year.
Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you will be following up with customers who have already received a quote, building relationships and guiding them through the next steps. This role would suit someone from a customer service or sales background, particularly if you have worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.
The Role
- Following up on warm leads — customers who have already been quoted
- Building rapport and long-term customer relationships
- Answering questions, addressing concerns and progressing services
- Managing your own accounts in a consultative, supportive way
- Working closely with the wider team to achieve shared goals
What We’re Looking For
- Experience in customer service, account management or relationship-led sales
- Comfortable discussing and agreeing contracts or services
- Strong communication skills and a friendly, professional approach
- Confident on the phone with a focus on customer care rather than hard selling
- Organised, motivated and able to manage your own workload
The Environment
- Hybrid role — work from home with regular time in the Pontefract office
- Supportive team culture with a relaxed, positive atmosphere
- Lunch provided when working in the office
- Dog-friendly office — well-behaved dogs welcome
If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step.
Account Manager / Customer Relationship Executive in Pontefract employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager / Customer Relationship Executive in Pontefract
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being friendly and professional while discussing how you can help customers with their needs.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the team. Think about what you want to know regarding their approach to customer care and how they support their staff.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your enthusiasm for the role.
We think you need these skills to ace Account Manager / Customer Relationship Executive in Pontefract
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or account management. We’re looking for someone who can build relationships, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pyramid8
✨Know Your Customer Service Stuff
Brush up on your customer service and account management experience. Be ready to share specific examples of how you've built relationships and handled customer queries in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling difficult customers or discussing contracts, so you can demonstrate your friendly and professional approach.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its services. Understanding their offerings will help you tailor your responses and show genuine interest. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Be Yourself and Build Rapport
Remember, they’re looking for someone personable! Don’t be afraid to let your personality shine through. Building rapport with the interviewer can set you apart, so engage in a friendly manner and show that you’re excited about the opportunity to join their supportive team.
