At a Glance
- Tasks: Engage with customers, manage enquiries, and support sales in a dynamic environment.
- Company: Established business in the plant and machinery sector with a strong reputation.
- Benefits: Competitive salary of £30,000 plus bonus, Monday to Friday hours.
- Other info: Opportunity to work with exciting products like lawn mowers and construction equipment.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Experience in customer service or sales, with strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
An exciting opportunity has arisen for a Customer Service & Sales Advisor to join a well-established business within the plant, machinery, and outdoor equipment sector. This is a varied role combining customer service, sales support, and order processing. You will be the first point of contact for both business and consumer customers, managing enquiries across face-to-face, phone, and email channels while delivering an excellent customer experience.
Salary: £30,000 + Bonus
Location: Normanton
Hours: Monday – Friday, 8:00am – 5:00pm
Key Responsibilities:- Handling customer enquiries in person, over the phone, and via email
- Preparing and sending customer quotations
- Proactively following up quotations to convert enquiries into sales
- Supporting customers visiting the showroom with product advice and recommendations
- Processing customer orders from quotation stage through to completion
- Building strong relationships with both B2B and B2C customers
- Providing product guidance on lawn mowers, forestry, and construction equipment
- Maintaining excellent customer service throughout the sales journey
- Previous experience in a customer service, sales, or sales support role
- Background within plant hire, machinery, construction equipment, agricultural, forestry, or outdoor power equipment is highly desirable
- Strong communication skills with confidence dealing with customers face-to-face and over the phone
- Experience producing quotations and managing order processes
- Commercially minded with the ability to upsell and follow through on opportunities
- Organised, proactive, and able to manage multiple customer enquiries effectively
- Product knowledge of lawn mowers and/or construction equipment would be advantageous
Sales & Customer Service Advisor in Normanton employer: Pyramid8
Join a dynamic team in Normanton as a Sales & Customer Service Advisor, where your contributions will be valued in a supportive work culture that prioritises employee growth and development. With competitive salary packages, including bonuses, and a focus on delivering exceptional customer experiences, this role offers a unique opportunity to thrive in the plant and machinery sector while building lasting relationships with customers. Enjoy a balanced work-life schedule with Monday to Friday hours, allowing you to excel both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Normanton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, role-play different scenarios with a friend. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've successfully converted enquiries into sales in the past. Be ready to discuss your strategies for upselling and building strong customer relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Sales & Customer Service Advisor in Normanton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales & Customer Service Advisor role. Highlight any relevant experience in customer service or sales, especially if you've worked with machinery or outdoor equipment before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your communication skills and any experience with quotations or order processing.
Show Off Your Product Knowledge:If you have experience with lawn mowers, construction equipment, or similar products, make sure to mention it! We love candidates who can provide product guidance and build strong relationships with customers, so let us know what you know.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pyramid8
✨Know Your Products
Familiarise yourself with the products you'll be discussing, especially lawn mowers and construction equipment. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Role-play common customer scenarios with a friend to get comfortable handling enquiries face-to-face, over the phone, and via email.
✨Prepare for Sales Scenarios
Think about how you would convert enquiries into sales. Prepare examples from your past experience where you've successfully upsold or followed up on quotations. This will demonstrate your commercial mindset during the interview.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple customer enquiries effectively. Share specific strategies or tools you use to stay organised, as this is crucial for success in this role.
