At a Glance
- Tasks: Manage client relationships and oversee project delivery in a creative print agency.
- Company: Fun and funky integrated communications agency based in Leeds.
- Benefits: Dynamic work environment with opportunities for growth and creativity.
- Other info: Flexible work culture with a focus on innovation and client satisfaction.
- Why this job: Join a vibrant team and make an impact in the creative industry.
- Qualifications: 3+ years in account management, strong communication skills, and a passion for creativity.
Pyramid8 are recruiting for a Creative Client Services Account Manager for a fast-paced creative print agency based in Leeds. You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities. They are a fun, friendly and funky integrated communications agency providing a broad range of expertise to a diverse mix of sectors. They offer clients a sustainable and unique set of in-house capabilities including creative strategy, design, artwork, brand experience, print & mailing solutions, digital solutions and distribution.
Key Responsibilities:
- Client Relationship Management:
- Build and maintain strong relationships with clients to understand their needs and expectations
- Act as the primary contact for clients, addressing inquiries and resolving issues promptly
- Identify new sales and project opportunities with existing clients
- Interact with clients using social media platforms
- Project Management:
- Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget
- Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met
- Budget management and innovative knowledge
- Sales and Business Development:
- Identify opportunities for account growth and work with clients to upsell additional services
- Prepare and present proposals, pricing, and contracts to clients
- Research and competitor analysis to ensure product and service are pitched correctly
Experience:
- 3+ years of experience in account management or client services within the printing industry
- Strong understanding of print, creative and mailing solutions
- Excellent communication and interpersonal skills
- Proficient in project management software and Microsoft Office Suite
- Ability to manage multiple projects simultaneously while meeting deadlines
- Strong problem-solving skills and attention to detail
- Proven track record of achieving targets and managing client accounts effectively
- Customer-focused with a proactive approach to client service
- Ability to work independently and as part of a team
- Flexible and adaptable to changing client needs and industry trends
Client Services Account Manager in Holbeck employer: Pyramid8
Pyramid8 is an exceptional employer, offering a vibrant and dynamic work environment in the heart of Leeds. With a strong focus on employee growth and development, team members are encouraged to explore their creativity while managing diverse client relationships in a fun and supportive culture. The agency's commitment to sustainability and innovation, combined with its unique in-house capabilities, makes it an exciting place for professionals looking to make a meaningful impact in the creative print industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Account Manager in Holbeck
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pyramid8. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pyramid8 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Account Manager in Holbeck
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pyramid8:Your cover letter is your chance to shine! Tell us why you want to work at Pyramid8 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pyramid8!
How to prepare for a job interview at Pyramid8
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
