At a Glance
- Tasks: Support patients with prescription medications and provide exceptional customer service.
- Company: Join a fast-paced team at Pyramid8, dedicated to patient care.
- Benefits: Temp-to-perm role with flexible working hours and remote options.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
The predicted salary is between 28067 - 28067 £ per year.
Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.
Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm) Temp – Perm (3 day working from home once permanent).
We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
Duties will include:
- Providing exceptional customer service via telephone, email and online enquiries.
- Supporting patients with prescription requests, account queries and medication-related enquiries.
- Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
- Accurately updating patient records while maintaining confidentiality and GDPR compliance.
- Resolving customer issues professionally and escalating complex queries where appropriate.
- Monitoring your own performance against quality standards and customer service KPIs.
- Identifying opportunities to improve processes and enhance the patient experience.
- Building positive relationships with patients and colleagues to deliver a seamless service.
What we're looking for:
- Previous experience in a customer service or contact centre environment.
- Excellent communication and listening skills.
- A calm, empathetic and professional approach when supporting patients.
- Strong organisational skills with excellent attention to detail.
- The ability to prioritise workloads and work effectively in a fast-paced environment.
- Good IT skills and confidence using multiple systems.
- A healthcare background would be beneficial but not essential.
Customer Services Call Handler in Featherstone employer: Pyramid8
Pyramid8 is an exceptional employer that values its employees by fostering a supportive and dynamic work environment. With flexible working options, including the opportunity to work from home after a probationary period, we prioritise work-life balance while offering comprehensive training and development opportunities to help you grow in your career. Join us in making a meaningful impact on patients' lives through outstanding customer service and collaboration with dedicated healthcare professionals.
