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- Tasks: Support customers and teams by managing enquiries and coordinating updates.
- Company: Join Pyramid8, a friendly, employee-owned company focused on growth and development.
- Benefits: Enjoy free onsite parking and a structured training and development plan.
- Why this job: Be part of a fun team that values your input and fosters career advancement.
- Qualifications: Previous admin experience and excellent customer service skills are essential.
- Other info: This is an office-based role with a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
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Pyramid8 is supporting an employee-owned, friendly establishment that actively encourages development and promotes internal growth. They are a fun and welcoming organization seeking a passionate and driven Customer Service Coordinator to join their growing team in Normanton.
The successful candidate will work closely with four other administrators within a small team, providing high-level administrative support to the Customer Experience and Sales Teams. You will serve as a consistent point of contact for dedicated customer accounts, liaising with customers and other departments to deliver timely solutions that meet customer needs and criteria.
Responsibilities
- Managing enquiries via telephone and email as the initial point of contact
- Liaising with relevant departments to communicate updates or queries
- Coordinating and managing the central admin email account
- Supporting machine breakdowns and scheduling appointments using relevant systems
- Updating customer records and addressing departmental queries
- Building rapport and developing relationships with clients to ensure customer needs are met
Skills and Experience
- Previous experience in administrative tasks
- Excellent time management and organizational skills
- Confidence in working with clients via email, phone, and video calls
- Exceptional customer service skills, including call handling experience
- The company offers a development plan, ideal for candidates seeking to expand and further their career goals
This is an office-based role with free onsite parking. Working hours are from 8:00 am to 5:30 pm, including a one-hour lunch break (30 minutes paid, 30 minutes unpaid).
Full training will be provided, including a training and development plan.
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Customer Support Coordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with Pyramid8's values and culture. Since they promote internal growth and development, showing that you align with their ethos during any conversations can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous experience in customer service and administrative roles. Be ready to share specific examples of how you've successfully managed enquiries and built relationships with clients, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, demonstrating confidence and clarity in your communication will be key to impressing the hiring team.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being able to articulate your problem-solving approach will show that you're proactive and ready to tackle challenges head-on.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Support Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous administrative experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and your desire to contribute to Pyramid8's friendly environment. Mention specific examples of how you've successfully managed customer enquiries or built relationships in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Support Coordinator.
How to prepare for a job interview at Pyramid8
✨Show Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've successfully handled customer enquiries in the past. Highlight your ability to build rapport and resolve issues efficiently.
✨Demonstrate Organisational Skills
The job requires excellent time management and organisational skills. During the interview, discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a situation where you successfully juggled multiple responsibilities.
✨Familiarise Yourself with the Company
Research Pyramid8 and understand their values and culture. Be ready to explain why you want to work there and how you align with their employee-owned, friendly establishment ethos. This shows genuine interest and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them. This will demonstrate your proactive approach and readiness for the position.
