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- Tasks: Provide top-notch customer support and manage enquiries via phone and email.
- Company: Friendly, employee-owned company that values development and teamwork.
- Benefits: Free onsite parking, full training, and a clear career development plan.
- Why this job: Join a fun team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and previous admin experience required.
- Other info: Office-based role with flexible working hours and a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Pyramid8 are delighted to be supporting an employee owned, friendly establishment, who actively encourage development to promote employees internally. They are a fun and friendly organisation, looking to recruit passionate and driven Customer Service Coordinator to join their growing team in Normanton.
The successful candidate will be working closely with 4 other administrators within a small team ensuring a high level of administrative support to the Customer Experience / Sales Team. You will provide a consistent point of contact for a number of dedicated customer accounts, liaising with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer.
Duties:
- Managing enquiries via telephone and email as the initial point of contact.
- Liaising with all relevant departments to ensure all updates or queries are reported.
- Co-ordinating and administering the central admin email account.
- Co-ordinating machine breakdown support and booking in appointments on the relevant systems.
- Updating customer records and dealing with queries in relevant departments.
- Building rapport and developing relationships with your client base ensuring customer needs are met.
Skills:
- Previous experience in carrying out administrative tasks.
- Excellent time management and organisational skills.
- Confident in working with clients via e-mail, phone and video calls.
- Exceptional customer service skills, with experience in call handling.
The company offers a development plan and therefore suits the perfect candidate wanting to expand and further their career goals. This is an office-based role, which offers free onsite parking. The working hours will be between 8am - 5:30pm with an hour's lunch break (30 minutes paid + 30 minutes unpaid). You will receive full training, which includes a training & development plan.
Customer Support Coordinator employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Get to know the company culture! Since Pyramid8 is all about being friendly and supportive, show your personality during interviews. Be yourself and let your passion for customer service shine through.
✨Tip Number 2
Prepare for those tricky questions! Think about how you can demonstrate your organisational skills and experience in handling customer queries. Use real-life examples to show how you’ve made a difference in previous roles.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or the development plans they have in place. This shows you’re genuinely interested in growing with the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experience better.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We love seeing how your previous roles have prepared you for this position, so don’t be shy about showcasing your skills in administration and customer support.
Be Clear and Concise: In your written application, keep things straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pyramid8
✨Know the Company Culture
Pyramid8 is all about being friendly and supportive, so make sure you show your personality during the interview. Research their values and think about how your own experiences align with their fun and development-focused environment.
✨Showcase Your Customer Service Skills
Since this role revolves around customer support, be ready to share specific examples of how you've handled customer enquiries in the past. Highlight your call handling experience and any situations where you went above and beyond to meet customer needs.
✨Demonstrate Organisational Skills
With a focus on administrative tasks, it’s crucial to illustrate your time management and organisational abilities. Prepare to discuss how you prioritise tasks and manage multiple enquiries effectively, especially when liaising with different departments.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training and development plan they offer, or how the team collaborates to ensure customer satisfaction. This shows you're keen to grow within the company.
