At a Glance
- Tasks: Lead and motivate a dynamic customer service team in a healthcare setting.
- Company: Join a leading healthcare provider delivering NHS-funded services.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Work across two sites with a focus on teamwork and development.
- Why this job: Make a real difference by improving patient experiences and team performance.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 25185 - 30000 £ per year.
Pyramid8 are recruiting for an enthusiastic and confident Customer Services Team Leader who enjoys motivating people, improving performance, and delivering outstanding service?
We re looking for a Customer Services Team Leader to join a leading healthcare provider delivering NHS-funded services.
This is a hands-on leadership role where you ll support and develop a multi-skilled team responsible for reception, telephone enquiries and referral management.
You ll lead by example, helping to ensure every patient receives a professional, friendly and efficient experience.
Covering 2 sites Normanton and Pontefract Monday Friday 37.5 Hours ( With some flexibility ) What You ll Do * Lead, coach and support the Customer Services Team. * Provide hands-on support with calls, reception and referrals when required. * Monitor service performance and identify opportunities to improve patient access and customer experience. * Work closely with colleagues to ensure services run smoothly and efficiently. * Train, Develop and Coach new and existing staff * Help create a positive, supportive and high-performing team culture. * Help design training manuals and look at improvements to process About You You ll be an organised, approachable and confident leader with: * Previous experience leading a customer service team. * Excellent communication and problem-solving skills. ...
