At a Glance
- Tasks: Support patients with prescription medications and provide exceptional customer service.
- Company: Join a fast-paced team at Pyramid8, dedicated to patient care.
- Benefits: Flexible hours, work from home options, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Enthusiasm for helping others and strong communication skills.
The predicted salary is between 27800 - 28000 £ per year.
Pyramid8 are recruiting for a number of Customer Services Call Handlers Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.
Monday - Friday (8:30am 4:30pm or 9:30am 6pm) Temp Perm (3 day working from home once permanent). We are looking for enthusiastic individuals to join their growing team. You will play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.
Duties will include:
- Providing exceptional customer service via telephone, email and online enquiries.
- Supporting patients with prescription requests, account queries and medication-related enquiries.
- Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed efficiently.
- Accurately updating patient records while maintaining confidentiality and GDPR compliance.
- Resolving customer issues professionally and escalating complex queries where appropriate.
- Monitoring your own performance against quality standards and customer service KPIs.
- Identifying opportunities to improve processes and enhance the patient experience.
- Building positive relationships with patients and colleagues to deliver a seamless service.
Customer Services Call Handler employer: Pyramid8
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