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- Tasks: Engage with clients, handle renewals, and resolve queries through calls and emails.
- Company: Join a friendly, established team in Boston Spa with a strong focus on customer care.
- Benefits: Enjoy remote work options, flexible hours, and annual salary reviews with bonuses.
- Why this job: Be part of a supportive culture where your contributions are valued and rewarded.
- Qualifications: Excellent customer care skills and a positive attitude are essential; training provided.
- Other info: Work Monday to Friday with occasional Saturday mornings for training.
The predicted salary is between 28800 - 43200 £ per year.
Pyramid8 is recruiting for a Customer Care Officer to join an established specialist business in Boston Spa. They are a small team looking for an individual with strong administration skills who is seeking a long-term role.
The Customer Care role mainly involves dealing with existing clients, making and taking calls related to renewals, checking receipt of renewals, and handling some claims. The role is varied and interesting. Full training is provided, and candidates should already possess excellent customer care skills, including listening and communicating politely and professionally.
Working hours are Monday to Friday, 8:45 AM to 5:15 PM, plus four Saturday mornings related to training. After full training, remote work is possible. Flexibility regarding hours can be discussed for the right candidate. You will be welcomed into a friendly, professional team with staff having up to 20 years of service, most over 10 years. Salary reviews are conducted annually, with rewards including bonuses for exceeding expectations.
Duties include:
- Handling renewals, new business, and mid-term adjustments
- Providing quotations
- Dealing with customer queries and claims
- Client liaison via phone, email, and letters
- All aspects of administration
- Chasing documentation and resolving customer queries
- Updating information on in-house systems
The ideal candidate will have a friendly, positive attitude, strong attention to detail, and the ability to use initiative and prioritize tasks. Drive, enthusiasm, and a proactive attitude are essential. The client values hardworking, loyal, honest, and dedicated individuals.
Customer Care Representative employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Pyramid8's culture and what they value in their employees will help you align your approach during any interviews or discussions.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of client interaction, being able to demonstrate your ability to communicate clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your customer care experience. Be ready to share specific examples of how you've successfully handled customer queries or complaints in the past, as this will highlight your suitability for the role.
✨Tip Number 4
Emphasise your adaptability and willingness to learn. Since full training is provided, showing that you're eager to develop your skills and adapt to new processes will make you an attractive candidate.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and administration skills. Use specific examples that demonstrate your ability to handle renewals, manage client queries, and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your strong attention to detail and proactive attitude, and explain how these qualities make you a great fit for the Customer Care Representative position.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and ability to work in a team. Mention any experience you have with handling claims or dealing with customer queries, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at Pyramid8
✨Showcase Your Customer Care Skills
Since the role requires excellent customer care skills, be prepared to discuss your previous experiences. Share specific examples where you successfully handled customer queries or resolved issues, highlighting your listening and communication abilities.
✨Demonstrate Attention to Detail
The job involves various administrative tasks, so it's crucial to show that you have a keen eye for detail. During the interview, mention instances where your attention to detail made a difference in your work, such as catching errors or ensuring accuracy in documentation.
✨Express Your Enthusiasm and Initiative
The company values drive and enthusiasm, so make sure to convey your passion for the role. Discuss how you take initiative in your current or past positions, whether it’s suggesting improvements or going above and beyond to assist customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training process, and opportunities for growth within the company. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.
