At a Glance
- Tasks: Help people and solve problems in local communities while managing diverse cases.
- Company: Join a dedicated team focused on making a positive impact.
- Benefits: Rewarding role with opportunities for personal growth and community engagement.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in people's lives and contribute to safer neighbourhoods.
- Qualifications: Strong communication skills and a passion for community support.
The predicted salary is between 38844 - 40817 £ per year.
Do you enjoy helping people, solving problems and making a positive difference in local communities? We are looking for a dedicated Casework Officer to manage a varied caseload, support customers through challenging situations and work with partner agencies to deliver lasting solutions. This is a rewarding, fast-paced role where you will take ownership of cases from start to finish, ensuring customers receive excellent service while helping to build safer, stronger neighbourhoods.
What you will be doing:
- Managing a diverse caseload, ensuring cases are progressed efficiently and in line with policies and procedures.
- Investigating tenancy-related issues, including anti-social behaviour and nuisance complaints.
- Providing support to customers, witnesses and victims, making referrals to specialist agencies where appropriate.
- Working closely with internal teams, local authorities, the police and partner organisations to resolve complex cases.
- Preparing reports, statutory notices and legal documentation where required.
- Supporting legal proceedings by preparing evidence and attending court as a witness when necessary.
- Carrying out home visits and maintaining regular contact with customers throughout their case.
- Identifying safeguarding or support needs and signposting customers to relevant services.
- Promoting safe, sustainable communities through a proactive and customer-focused approach.
Community Support Casework Officer employer: Pyramid8
As a Community Support Casework Officer, you will thrive in a supportive and collaborative work environment that prioritises employee well-being and professional development. Our organisation is committed to making a meaningful impact in local communities, offering comprehensive training and growth opportunities to help you excel in your role. With a focus on teamwork and community engagement, we provide a unique chance to contribute to safer, stronger neighbourhoods while enjoying a fulfilling career.
