At a Glance
- Tasks: Support maintenance projects and provide excellent customer service in a dynamic environment.
- Company: Join a busy operational team in the public sector with a focus on improvement.
- Benefits: Enjoy hybrid work, competitive pay, and a supportive team atmosphere.
- Other info: Perfect for those who thrive in fast-paced settings and love teamwork.
- Why this job: Make a difference by helping residents and managing impactful projects.
- Qualifications: Experience in administration, strong organisational skills, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
An excellent opportunity has arisen for an experienced Administrator to join a busy operational team on a 6-month temporary basis, supporting the delivery of large-scale maintenance and improvement projects. Monday to Friday 8-4 with 3 days working from home. 50% of the role will be phone-based liaising with customers that are residential tenants, there will be some complaints to handle also. This is a varied administrative/customer service role ideal for someone highly organised, proactive, and comfortable working in a fast-paced environment supporting both office teams and field-based operatives.
The Role:
- Providing day-to-day administrative support to the Major Works team
- Supporting the delivery of responsive, cyclical, and planned maintenance activities
- Managing and processing orders, invoices, and compliance paperwork accurately and within deadlines
- Maintaining data systems, ensuring documentation is stored correctly and up to date
- Updating internal systems to reflect operational progress and service delivery activity
- Raising and distributing planned work orders to trades team, subcontractors, and third-party suppliers
- Booking and coordinating works in line with operational plans and project timescales
- Acting as a first point of contact for customer, contractor, and internal queries
- Preparing correspondence, reports, meeting minutes, and general office documentation
The Ideal Candidate:
- Previous experience in an administrative role within maintenance, property, construction, housing, or a fast-paced operational environment
- Strong organisational skills with excellent attention to detail
- Confident using internal systems and Microsoft Office packages
- Able to prioritise workload and work effectively to deadlines and performance targets
- Professional communication skills with the confidence to liaise with customers, contractors, and colleagues
- Able to work independently while also contributing positively as part of a team
Maintenance Admin & Customer Service - Hybrid (WFH 3 days) in Castleford employer: Pyramid8
Join a dynamic public sector team that values your contributions and offers a supportive work culture, where you can thrive in a hybrid role that balances home and office work. With opportunities for professional growth and development, this position not only allows you to enhance your administrative skills but also provides the chance to make a meaningful impact on community maintenance projects. Enjoy a structured work schedule and the satisfaction of delivering excellent customer service while being part of a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Admin & Customer Service - Hybrid (WFH 3 days) in Castleford
✨Tip Number 1
Get to know the company before your interview! Research their projects and values so you can show how your skills align with their goals. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your phone communication skills! Since this role involves liaising with customers, being clear and confident on the phone is key. We recommend doing mock calls with friends to get comfortable handling queries and complaints.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. We want to see how you prioritise and keep everything running smoothly, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Maintenance Admin & Customer Service - Hybrid (WFH 3 days) in Castleford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in administration and customer service, especially in maintenance or property sectors. We want to see how your skills match the role, so don’t be shy about showcasing your organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Mention your proactive approach and how you handle fast-paced environments – we love that kind of energy!
Show Off Your Communication Skills:Since this role involves liaising with customers and contractors, make sure your application reflects your professional communication skills. We want to see examples of how you’ve effectively managed queries or complaints in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Pyramid8
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like managing orders and liaising with customers. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines in a fast-paced environment.
✨Practice Professional Communication
As you'll be handling customer queries and complaints, practice your communication skills. Think of scenarios where you resolved issues effectively and be prepared to share these during the interview. This will show that you're confident and capable of handling challenging situations.
✨Get Comfortable with Tech
Familiarise yourself with Microsoft Office and any internal systems mentioned in the job description. If you have experience with similar software, be ready to discuss it. Showing that you can quickly adapt to new technologies will give you an edge.
