Call Handler

My client is a well-established organisation who support people who have many functions and deliverables across housing and sheltered housing accommodation. This vacancy is a part-time temporary position to support the elderly and vulnerable people enabling them to live independently and feel safe in the community. The role is 30 hours per week which will be over 4 day.

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

You will be responsible for:

* Receiving and making calls using a computerised record system.

* Establishing the nature of the customers’ requirements and taking appropriate action.

* Liaising with colleagues and big organisations to make sure an effective response is delivered.

* Coordinating with services in relation to emergency repairs to properties and giving advice and assistance to customers.

To apply for this role you must:

* Have experience working with older or vulnerable people.

* Have the ability to record messages and information clearly and accurately.

* Be able to be empathetic, compassionate and resilient with all calls.

* Be able to take part in 24-hour seven-day week shift rota.

* Have excellent IT skills.

* Good telephone manner.

In return you will receive an hourly rate of £16.45 per hour