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- Tasks: Manage breakdown calls and schedule technicians to fix plant and vehicles.
- Company: Join a national business with a dedicated breakdown team in Castleford.
- Benefits: Enjoy 25 days of annual leave, a discretionary bonus, and great pension contributions.
- Why this job: Be part of a dynamic team that values excellent customer service and efficient problem-solving.
- Qualifications: Previous experience in a breakdown controller or scheduling role is essential.
- Other info: This is an office-based role with opportunities for growth in the plant and fleet sector.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a national business who have a breakdown team in Castleford where all the breakdown controllers work in the office and manage all breakdowns for their fleet and plant. This role is to ensure calls are handled from drivers and other staff operating plant in the situation of a breakdown or an instance that has arisen that could result in a breakdown. All incidents require dealing with and prioritising then allocating a mobile technician to respond and fix the problem. The calls are nationally, and it is essential that you have previous experience in breakdown controller or scheduling role. Everyday tasks * Scheduling in technicians to site or roadside to assess and fix plant & vehicles * Manage the most cost efficient scheduling * Liaise with internal staff and teams providing excellent customer service * Book external repair work where necessary Our client is ideally looking for someone who has experience in a similar role within the plant and fleet sector, has excellent customer service skills, can prioritise workloads and work to deadlines. This role is office based with 25 days\’ annual leave plus statutory holidays and has a discretionary annual bonus and excellent pension contributions
Breakdown Controller employer: Pyramid8
Contact Detail:
Pyramid8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Make sure to highlight your previous experience in breakdown control or scheduling roles during the interview. Be prepared to discuss specific scenarios where you successfully managed breakdowns and allocated technicians efficiently.
✨Tip Number 2
Familiarize yourself with the plant and fleet sector terminology. Understanding the industry language will help you communicate effectively with internal teams and demonstrate your expertise in the field.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will illustrate your ability to maintain excellent communication under pressure.
✨Tip Number 4
Research the company and its values before the interview. Being knowledgeable about their operations and demonstrating alignment with their goals can set you apart from other candidates.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in a breakdown controller or scheduling role. Detail specific instances where you managed breakdowns or scheduled technicians, showcasing your ability to handle similar responsibilities.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, include examples of how you've provided outstanding service in past positions. Mention any feedback or recognition you've received from customers or colleagues.
Demonstrate Prioritization Abilities: Illustrate your ability to prioritize workloads effectively. You can mention tools or methods you use to manage tasks and ensure deadlines are met, especially in high-pressure situations.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements, making it clear why you're a great fit.
How to prepare for a job interview at Pyramid8
✨Show Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling roles. Highlight specific examples where you efficiently managed technician assignments and how you prioritized tasks to ensure timely responses.
✨Demonstrate Customer Service Excellence
Since the role requires excellent customer service skills, think of instances where you successfully handled challenging situations with clients or colleagues. Share how you maintained professionalism and resolved issues effectively.
✨Understand the Breakdown Process
Familiarize yourself with the breakdown process in the plant and fleet sector. Be ready to explain how you would handle a breakdown call, from initial contact to technician dispatch, showcasing your understanding of the workflow.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to hypothetical situations related to breakdown management, such as prioritizing multiple incidents or dealing with high-pressure situations.
