At a Glance
- Tasks: Provide technical support and maintenance for ATMs and self-service devices in the field.
- Company: Join a leading company providing solutions to top banks and retailers.
- Benefits: Company vehicle, laptop, phone, tools, and full training provided.
- Other info: Flexible work environment with opportunities for skill development and career growth.
- Why this job: Gain hands-on experience while working independently and making a real impact.
- Qualifications: Basic technical experience with hardware and a full UK driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Our client, who are leaders in their industry, are looking for a Field Service Engineer to join their field operations.
Any experience with white goods, electro mechanical or working in the field, ideally for 1 year would be suitable as full cross training will be given.
This role is suitable for a trainee with basic experience.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
The business provides a wide range of solutions to the world’s leading banks, retail and commercial institutions.
As a Field Service Engineer, you will provide technical support to our client’s customers by carrying out maintenance on a range of ATM's, Self-service devices based at banks, supermarkets, and independent stores.
The candidate will be looking after the Edinburgh and surrounding area and will ideally live in Edinburgh or FK postcode or within a 10 miles radius of Edinburgh.
This role will on a rare occasion require an overnight stay if in furthest Scotland.
You will be working independently, 'in the field’, travelling to required areas daily. and will be provided with a company van, a mobile and a laptop, full training, and the network of support that you need to work autonomously.
Key Responsibilities
- Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
- Diagnose system problems in minimal time and repair.
- Respond to all technical hardware problems on site.
- Deal with customers in a professional manner during difficult high-pressure situations.
- Work within the times scale as set out in the Service Level Agreements (SLAs).
- Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
- Coordinate with the technical resources necessary to resolve critical customer situations.
- Liaise and coordinate with sub-contractors when needed.
- Make recommendations for improving the companies service, reliability & performance.
Skills and Experience Required
- Technical hands-on experience working on either self-service machines, vending machines, ATM’s, white goods or other such hardware is essential.
- Experience of working on Windows based software is advantageous.
- Previous experience in a similar customer facing environment, working to achieve customer service level agreements.
- A flexible approach to work and a willingness to learn new skills.
- Good communication skills with ability to work as part of a wider team across the business.
- Work well independently and in a team situation.
- A full UK Valid Driving License is essential for this role. The role comes with a vehicle, fuel card, laptop, phone, tools and workwear. xsabvtc
Hours of work
- The hours for this role are 8.30am to 5.30pm with 1 hour for lunch and 1 in 4 weekends on a rotational basis.
Benefits
- Company vehi...
Field Service Engineer in Old Town employer: Pyramid Search
As a Warehouse Manager with our client, you will join a market-leading organisation that prides itself on a professional yet friendly work culture. The company offers an excellent benefits package, including generous holiday allowances, a pension scheme, and a bonus structure, all within a supportive environment that fosters employee growth and development. This role not only provides the chance to lead a dedicated team but also to ensure high standards of operational excellence in a well-equipped UK warehouse.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Old Town
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Pyramid Search as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Pyramid Search and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Pyramid Search’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer in Old Town
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Pyramid Search, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Pyramid Search, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Pyramid Search.
How to prepare for a job interview at Pyramid Search
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Pyramid Search offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Pyramid Search but also helps you get a feel for whether you’d thrive in that environment.
