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- Tasks: Lead and develop a team of Field Service Engineers while ensuring top-notch service delivery.
- Company: Join a fantastic company that values teamwork and innovation.
- Benefits: Enjoy a car allowance, overtime pay, pension, and health perks.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by driving performance in a dynamic, remote role.
- Qualifications: Proven leadership experience and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
On behalf of our client, who are a great business to work within, we are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. This role is fully remote therefore the successful candidate can live anywhere within the UK. You will be responsible for driving and delivering a high level of service, meeting SLAs and KPIs, and ensuring the engineers deliver a consistently high-quality customer experience. The role requires somebody with strong leadership skills along with hands-on operational oversight to ensure performance, compliance, and quality standards are met. Able to manage time effectively is also greatly important as you will be working within a fast-paced environment with ever changing challenges.
For this role, key responsibilities include:
- Responsible for the day-to-day operational performance for the region.
- Ensure SLAs, KPIs, and customer satisfaction targets are achieved.
- Lead and develop 10 – 14 Field Service Engineers, proactively managing workloads and resources.
- Resolve operational issues while escalating where necessary.
- Strive for a right‑first‑time approach to service delivery.
- Ensure compliance, overseeing of costs, assets and vehicles.
- Produce accurate management reporting.
- Meet with your team once per quarter to encourage positivity and encouraging team working.
Personal Specification required for this role:
- Proven experience in managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others.
- Comfortable working to demanding SLAs and KPIs.
- Have excellent communication and customer service skills, highly organised with a strong eye for detail.
- Confident using Microsoft Office, particularly Excel.
- Possesses strong analytical and reporting capabilities.
- Flexible, able to work on a rota which includes early and late shifts and also includes one weekend in 4.
- Full UK driving licence.
In addition to the salary, our client offers: Car allowance, £420 per month, tools, phone and laptop, regular overtime at enhanced rates, 9% pension (combined), life assurance, gym discounts & healthcare options, Employee Assistance Programme.
This is an immediate vacancy, send CV today.
Field Manager in London employer: Pyramid Search
Contact Detail:
Pyramid Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success as a leader.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've motivated teams and tackled challenges in fast-paced environments. This will help you stand out as the perfect fit for managing Field Service Engineers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Manager role. Highlight your leadership experience and any relevant achievements that showcase your ability to meet SLAs and KPIs. We want to see how you can drive performance and deliver a high-quality customer experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams in the past and how you’ve tackled operational challenges. We love a good story that shows your passion for the job!
Show Off Your Skills: Don’t forget to mention your skills with Microsoft Office, especially Excel. If you have strong analytical and reporting capabilities, let us know! We’re looking for someone who can produce accurate management reports and keep everything running smoothly.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s quick and easy, and we’ll be able to review your application faster. Don’t miss out on this opportunity to join a fantastic team!
How to prepare for a job interview at Pyramid Search
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions, as this will show your understanding of the operational side of the job.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing field teams. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and develop others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational issues or team management. Practise your responses to scenarios where you need to resolve conflicts or improve service delivery, showcasing your problem-solving skills.
✨Demonstrate Your Organisational Skills
Since time management is crucial for this role, prepare to discuss how you prioritise tasks and manage workloads effectively. Share specific tools or methods you use to stay organised, especially in a fast-paced environment.